- BFSIBanking, Financial Services & Insurance
- HealthcareComing soon
- ManufacturingComing soon
- Retail & E-CommerceComing soon
Hiver
The helpdesk inside your inbox — Hiver turns Gmail and Outlook into a collaborative shared-inbox helpdesk: assignment, SLAs, analytics, AI and omnichannel, no new tool.
How it’s rated
Full scoreboard ↓Quick answer
Hiver is the email-native helpdesk and shared-inbox platform — it turns the Gmail or Outlook your team already uses into a collaborative helpdesk, with no separate ticketing tool to learn or migrate to. Shared inboxes (support@, it@, orders@, ap@) become collaborative: emails are assigned to owners, statuses are tracked, collision detection prevents two people replying to the same message, and SLAs, tags, notes, automations and analytics bring real service management — all inside the email interface your team knows. Higher plans add AI (agents and a copilot that draft, summarise and assist), a customer portal, live chat and full omnichannel (email, chat, WhatsApp, voice, social). Crucially, Hiver works natively in BOTH Gmail (Google Workspace) and Outlook (Microsoft 365), so whichever email estate you run, it fits. It’s ideal for support, IT, operations, finance and HR teams that live in email and want lightweight, easy service management without helpdesk complexity. It’s priced per user per month — Free, Growth, Pro and Elite (2-seat minimum) — and TechBag right-sizes the plan and quotes in INR/GST.
The Hiver platform family
This page covers Hiver — the email-native helpdesk.
Quick facts
30-second orientation- Product
- Hiver
- Vendor
- Hiver (Indian-founded)
- Category
- Email-native helpdesk / shared inbox
- Works inside
- Gmail (Workspace) & Outlook (M365)
- Core
- Shared inboxes, assignment, SLAs, analytics
- Higher plans
- AI, customer portal, live chat, omnichannel
- For
- Support, IT, ops, finance, HR teams
- Edge
- No new tool — service mgmt in email you use
- Plans
- Free · Growth · Pro · Elite (2-seat min)
- In India via
- TechBag — plan right-sizing, rollout, GST
Understand the helpdesk before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is it?
Hiver’s email-native helpdesk & shared inbox — turn Gmail or Outlook into a collaborative helpdesk with assignment, SLAs, analytics, AI and omnichannel. No new tool to learn.
Chaotic shared mailbox vs collaborative Hiver — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Plain shared mailbox / standalone tool | Hiver |
|---|---|---|
| Approach | Standalone tool | Inside Gmail/Outlook |
| Adoption | New tool to learn | Works in email |
| Migration | Required | None |
| Shared inbox | Varies | Collaborative, native |
| Platforms | Own UI | Gmail + Outlook |
| Complexity | Higher | Lightweight |
| SLAs/analytics | Yes | Yes, in email |
| Best for | Deep support ops | Email-centric teams |
The email-native helpdesk & shared-inbox platform — inside Gmail and Outlook.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Shared Inboxes
Team inboxes (support@, it@, orders@) with email assignment, status tracking and collision detection — inside Gmail/Outlook.
SLAs & Service Mgmt
SLAs, tags, notes, automations — turn team email into trackable, accountable service management, without a separate tool.
Gmail & Outlook
Works natively in Google Workspace/Gmail AND Microsoft 365/Outlook — no email platform is locked out.
Analytics
Team, workload and SLA analytics — response times, volumes and performance, no BI project.
AI & Omnichannel
AI agents and copilot, a customer portal, live chat and omnichannel (higher plans) — extend beyond email when ready.
One agent on every machine, one console over all of them — modules attach without a second operational world.
Twelve capabilities. Collaborate, serve, track.
Hiver delivers collaborative shared inboxes, SLAs, analytics, AI and omnichannel — inside the Gmail or Outlook your team already uses.
Shared Inboxes
support@, it@, orders@.
Email Assignment
Owners & accountability.
Collision Detection
No double replies.
Status Tracking
Open, pending, closed.
SLAs
Response/resolution targets.
Automations
Rules & workflows.
Analytics
Team & SLA insight.
Hiver AI
Draft, summarise, assist.
Customer Portal
Self-service (Pro+).
Live Chat
In higher plans.
Omnichannel
Chat/WhatsApp/voice/social.
Gmail & Outlook
Both, natively.
Watch Hiver in action
Shared inboxes, service management and AI in email.
Manage Shared Inboxes with Teams Right from Gmail
Hiver's core motion — shared-inbox collaboration inside Gmail.
How to Add a Shared Mailbox in Outlook
Hiver on the Outlook side — shared mailboxes without leaving Outlook.
How Hiver Makes Collaboration on Shared Inboxes Easier
Assignment, statuses and accountability on team email.
Want a live, India-context walkthrough on your own fleet?
Book a guided demo →The tool people use is the one in their inbox. So put it there.
Here’s what genuinely sets Hiver apart from the alternatives.
Service management, inside email
Hiver’s core idea is that the helpdesk people actually use is the one in their inbox — so it brings shared inboxes, assignment, SLAs and analytics INTO Gmail or Outlook, with no separate tool to learn or migrate to. For teams that live in email, that’s the whole appeal. Real service management, zero new-tool friction.
Collaborative shared inboxes
A plain shared mailbox (everyone in one inbox) means dropped emails, double replies and no accountability. Hiver adds email assignment (clear owners), status tracking and collision detection — turning team email into genuine collaboration. No dropped emails, clear ownership. Team email that actually works.
Works in Gmail AND Outlook
Hiver started Gmail-focused but now works natively in both Gmail (Google Workspace) and Outlook (Microsoft 365) — so whichever email estate you run, Hiver fits, delivering the same capabilities inside your team’s existing email client. Whatever your email, Hiver installs into it.
SLAs and analytics without complexity
Hiver brings SLAs, automations and team/SLA analytics — the substance of service management — without the complexity, portal-learning-curve and migration of a standalone helpdesk. Lightweight, but real. Service management you can run without a project.
AI and omnichannel when you grow
Higher plans add AI (agents and a copilot that draft, summarise and assist), a customer portal, live chat and omnichannel (email, chat, WhatsApp, voice, social) — so Hiver grows with you from email-only shared inboxes to AI-assisted, multi-channel support. Start simple, extend when ready.
The honest positioning
Hiver is best when your team lives in email and wants easy, collaborative, email-native service management — support, IT, ops, finance, HR — without adopting a separate helpdesk. Standalone helpdesks (Freshdesk, Zoho Desk — hubs live; Zendesk) go deeper on ticketing, channels and scale for larger/complex support operations. For email-native ease, Hiver is compelling; TechBag right-sizes the plan in INR/GST.
The numbers behind the platform
What your Hiver journey looks like
Platform & plan scoping
Your email (Gmail/Outlook), shared inboxes and features. TechBag right-sizes the plan free.
Set up
Install Hiver into Gmail/Outlook; map shared inboxes; set assignment, SLAs and automations.
Live
Team collaborating on shared inboxes, service management running; enable AI if needed.
Steady state
Email-native helpdesk humming; analytics guiding improvement. TechBag quotes in INR/GST.
Trusted by email-centric support, IT & ops teams
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Hiver turned our support@ inbox into a real helpdesk — inside Gmail, no new tool. Assignment and collision detection ended dropped emails and double replies.”
“We run Microsoft 365 — Hiver works natively in Outlook too, which we didn’t expect. Whatever your email, it fits.”
“Our IT service desk runs on Hiver — SLAs, automations and analytics, all in email. Service management without the complexity.”
“Finance uses Hiver for our AP inbox — clear ownership and status on every vendor email. Not just for support teams.”
“Hiver AI drafts and summarises our support replies — faster responses, right in the inbox. AI where we already work.”
“We compared Freshdesk and Zendesk — deeper, but a separate tool and migration. For our email-centric team, Hiver’s ease won. Scope by your needs.”
“The team adopted it instantly — it’s just Gmail with superpowers. Adoption is the hard part of helpdesk, and Hiver nailed it.”
“TechBag right-sized our plan and seats and handled GST — email-native helpdesk, locally supported. Smooth rollout.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the the helpdesk market — tap any vendor to see why it sits where it does.
TechBag Helpdesk Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Easy & email-native — this page.
Ease × Email-Native
The grid nobody publishes — ease of adoption vs email-native fit.
Ease + email-native — the corner it fills.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Hiver vs the field
The helpdesk options and the plain-mailbox baseline — honest lanes; the edge is email-native ease.
| Dimension | Hiver | Freshdesk | Zoho Desk | Zendesk | Front |
|---|---|---|---|---|---|
| Approach | Email-native helpdesk | Standalone helpdesk | India-built helpdesk | Enterprise helpdesk | Shared-inbox |
| Ease / adoption | No new tool | Separate tool | Separate tool | Separate, complex | Inbox-style |
| Depth / scale | Lightweight | Deep | Deep | Deepest | Moderate |
| Best fit | Email-centric teams wanting easy service mgmt in Gmail/Outlook | Deep standalone helpdesk | India-built helpdesk in a suite | Large/complex support ops | Shared-inbox alternative |
Which helpdesk approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Hiver if…
- ✓Your team lives in email (Gmail or Outlook)
- ✓You want service management without a new tool
- ✓Collaborative shared inboxes (support@, it@) matter
- ✓Easy adoption beats maximum helpdesk depth
Choose Freshdesk if…
- ✓You want a deep standalone helpdesk — hub live
Choose Zoho Desk if…
- ✓You want an India-built helpdesk in a suite — hub live
Choose Zendesk if…
- ✓You run large, complex support operations
Choose Front if…
- ✓You want a shared-inbox alternative
What does a chaotic shared mailbox cost you?
Drag the sliders (team members on shared inboxes; work-hour cost as loaded rate). Estimates assume ~40 hours per person per year lost to dropped emails, double replies, unclear ownership and context-switching on a plain mailbox, with ~50% removed by a collaborative email-native helpdesk — the faster, accountable service value is the larger unpriced win. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models actual device counts and modules.
Three ways to consume it
Hiver prices per user/month (USD list & indicative INR, 2-seat min): Free / Growth / Pro / Elite. TechBag right-sizes the plan in INR/GST.
Free / Growth
Best for starting & growing
- Free: basic shared inbox
- Growth: $25/user/mo ≈₹2,100 — AI agents & copilot
- Automations
Pro
Best for service teams
- $55/user/mo ≈₹4,650
- SLAs, CSAT, customer portal, API
- Real service management
Elite
Best for larger/regulated
- $85/user/mo ≈₹7,200
- AI QA, AI insights, SSO, HIPAA
- TechBag right-sizes the plan
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your device counts and current tools — we’ll model it against what you spend today.
The 8 questions to ask every email-native helpdesk vendor
Take this into your next vendor call — including ours.
Confirm Gmail (Workspace) or Outlook (M365).
List shared inboxes to bring in (support@, it@, ap@).
Count users (2-seat min, increments).
Right-size Free/Growth/Pro/Elite by features.
Scope service-management needs (SLAs, automations).
Consider Hiver AI (Growth+) for drafting/summarising.
Consider Hiver Omni if beyond email.
TechBag right-sizes plan & seats, quotes in INR/GST.
Questions buyers ask
Ready to evaluate Hiver?
Get a plan & seat right-sizing and a Gmail/Outlook setup plan from a TechBag advisor — in INR/GST.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.