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Hiver
The helpdesk inside your inbox — Hiver (Indian-founded) turns Gmail AND Outlook into a collaborative shared-inbox helpdesk: assignment, SLAs, analytics, AI and omnichannel, with no new tool to learn. Loved for simplicity. This hub is your complete intel file.
The company, at a glance
Quick answer
Hiver is a shared-inbox, helpdesk and customer-service platform that works right inside Gmail and Outlook — founded by Indian entrepreneurs and known for making team email collaboration and support simple, without forcing teams to learn a separate helpdesk tool. Instead of migrating to a standalone ticketing system, Hiver turns the email inbox your team already uses (Google Workspace / Gmail, or Microsoft 365 / Outlook) into a collaborative helpdesk: shared inboxes for teams (support@, it@, orders@), email assignment and status tracking, collision detection, SLAs, analytics, automations, and (in higher plans) AI, a customer portal, live chat and omnichannel. It’s ideal for teams — customer support, IT service desks, operations, finance, HR — that live in email and want lightweight, easy service management and shared-inbox collaboration without helpdesk complexity. It’s priced per user per month (Free, Growth, Pro, Elite; 2-seat minimum), and works natively in both Gmail and Outlook. For Indian and global teams wanting email-native, easy helpdesk and shared-inbox collaboration, Hiver is a strong choice — and TechBag is a local partner for licensing, plan right-sizing and rollout, in INR/GST.
One product. Helpdesk, inside your inbox.
Hiver — the email-native helpdesk and shared-inbox platform, inside Gmail and Outlook. The intel page is a full decision file.
Hiver AI (Agents & Copilot)
Part of HiverHiver’s AI — AI agents and an AI copilot that draft, summarise and assist on support email — in the Growth plan and above.
Hiver Omnichannel
Part of HiverHiver’s omnichannel workspace — unifying email, live chat, WhatsApp, voice and social — for teams beyond email-only support.
Why “inside your inbox” is the whole story
Standalone helpdesks win on features but lose on adoption — a new tool to learn, a migration, agents pulled out of email. Hiver bet that the helpdesk people actually use is the one in their inbox — and built collaborative service management right into Gmail and Outlook. No new world to learn.
Shared Inboxes
Team inboxes (support@, it@, orders@) managed collaboratively inside Gmail/Outlook — assignment, status, collision detection.
Helpdesk & SLAs
Turn emails into trackable tasks with SLAs, tags, notes and automations — service management without a separate tool.
Gmail & Outlook
Works natively in Google Workspace/Gmail AND Microsoft 365/Outlook — the email your team already uses.
Analytics
Team, workload and SLA analytics — see response times and volumes without a BI project.
AI & Omnichannel
AI agents/copilot, a customer portal, live chat and omnichannel (higher plans) — grow beyond email when ready.
Start with Hiver in your inbox — right-size the plan (Free→Elite) to your team and features.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
Leading Gmail helpdesk
Email-native support
Homegrown roots
Global product
Both platforms
Native integration
No new tool to learn
Works in email
High user ratings
Loved for simplicity
Support, IT, ops, finance
Beyond just support
Service management
Without complexity
AI agents & copilot
In higher plans
The company in six figures
See the platform, hear the pitch
Manage Shared Inboxes with Teams Right from Gmail
Hiver's core motion — shared-inbox collaboration inside Gmail.
How to Add a Shared Mailbox in Outlook
Hiver on the Outlook side — shared mailboxes without leaving Outlook.
How Hiver Makes Collaboration on Shared Inboxes Easier
Assignment, statuses and accountability on team email.
Trusted by email-centric support, IT & ops teams
Where Hiver sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
Hiver Across Its Capabilities
Each dot is a Hiver capability: strength vs category momentum.
Team email collaboration in Gmail/Outlook.
The Ease × Email-Native Map
Ease of adoption vs email-native fit — where Hiver leads for email-centric teams.
The email-native helpdesk & shared-inbox platform — works inside Gmail AND Outlook, so teams get service management and collaboration without learning a new tool. Indian-founded, easy, loved for simplicity.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with Hiver?
Answer three questions; we’ll point you at the right plan. No email required — this isn’t that kind of quiz.
1. What’s your Hiver need?
2. Which sounds like you?
3. What does success look like?
What is Hiver?
Helpdesk & shared inboxes inside the Gmail or Outlook you already use.
Read →Hiver plans
Free, Growth, Pro, Elite — which fits your team.
Read →Gmail vs Outlook
Hiver works natively in both — how it fits your stack.
Read →Shared inbox vs helpdesk
When email collaboration is enough, and when you need SLAs.
Read →Hiver AI & omnichannel
AI agents/copilot and multi-channel in higher plans.
Read →Hiver vs standalone helpdesk
Email-native ease vs deeper standalone tools.
Read →The acronym decoder
Every term on these pages, in one place- Hiver
- An email-native helpdesk and shared-inbox platform that works inside Gmail and Outlook.
- Shared inbox
- A team email address (support@, it@) managed collaboratively by multiple people.
- Collision detection
- Alerts when two agents open the same email, preventing double replies.
- SLA
- Service Level Agreement — response/resolution time targets Hiver tracks.
- Email assignment
- Assigning an email to a specific team member as an owner.
- Gmail / Google Workspace
- Google’s email/productivity suite — one Hiver-supported platform.
- Outlook / Microsoft 365
- Microsoft’s email/productivity suite — the other Hiver-supported platform.
- Customer portal
- A self-service portal for customers (Pro+).
- Omnichannel
- Unifying email, chat, WhatsApp, voice and social (Hiver Omni).
- Free / Growth / Pro / Elite
- Hiver’s per-user plans, by feature depth.
- Light agent
- A limited-access user, cheaper than a full agent (in some tools).
- AI copilot / agents
- Hiver’s AI that drafts, summarises and assists (Growth+).
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Confirm your email platform
Hiver works natively in both Gmail (Google Workspace) and Outlook (Microsoft 365) — confirm yours. Either way, Hiver fits. TechBag scopes it free.
Count seats (2-seat min)
Hiver prices per user, with a 2-seat minimum and seats in increments (2, 5, 10…). Count the team members who’ll handle shared inboxes. TechBag models it.
Pick the plan
Free (basic shared inbox), Growth (AI, automations), Pro (SLAs, CSAT, portal, API), Elite (AI QA, insights, SSO, HIPAA). Choose by the features you need. TechBag right-sizes it.
Map the shared inboxes
Identify the team inboxes to bring in (support@, it@, orders@, ap@) and how work is assigned. Hiver models your team email flow.
Consider AI & omnichannel
If you want AI assistance or multi-channel (chat, WhatsApp, voice), factor in Hiver AI (Growth+) or Hiver Omni. Scope beyond email if needed.
Buy and roll out via TechBag
TechBag is your local partner for Hiver licensing, plan right-sizing and rollout — GST invoicing throughout, for Indian teams wanting email-native helpdesk and shared inboxes.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| Free | Per user (2-seat min) | Basic shared inbox | Tiny teams starting out |
| Growth | Per user / month | AI agents & copilot, automations | Growing support/ops teams |
| Pro | Per user / month | SLAs, CSAT, customer portal, API | Service teams needing SLAs |
| Elite | Per user / month | AI QA, insights, SSO, HIPAA | Larger / regulated teams |
Per-user plans (Free/Growth/Pro/Elite), published; 2-seat minimum. TechBag right-sizes the plan and quotes in INR/GST.
Five pitfalls that cost buyers quarters
Managing team email without collaboration
Running support@ or it@ as a plain shared mailbox (everyone in one inbox) leads to dropped emails, double replies and no accountability. Hiver adds assignment, status and collision detection — the collaboration a shared mailbox lacks. Don’t run team email on hope.
Over-buying a standalone helpdesk
For teams that live in email and want lightweight service management, a full standalone helpdesk (with its own portal, learning curve and migration) can be overkill. Hiver gives service management inside the email you already use — right-size to your real needs.
Ignoring the 2-seat minimum & increments
Hiver has a 2-seat minimum and scales in increments — model your true team size so you’re not paying for unused seats. TechBag right-sizes the seat count.
Assuming Gmail-only
Hiver works natively in BOTH Gmail and Outlook — don’t rule it out if you’re a Microsoft 365 shop. Confirm your platform; Hiver fits either.
Choosing the wrong plan
Free/Growth/Pro/Elite differ on SLAs, AI, portal and security — buying below your needs misses SLAs or AI; above wastes spend. Map the features you’ll use. TechBag right-sizes the plan.
The evaluation kit
The flagship intel page carries an 8-question vendor checklist and an automation-savings calculator:
Skip the homework entirely
Bring your device counts and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Six trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**Directionally consistent with public analyst forecasts; verify exact figures before quoting. The takeaway: AI in support is compounding fastest — Hiver brings it into the email-native helpdesk.
Email-native service management
Teams increasingly want service management (SLAs, assignment, analytics) inside the email they already use — Hiver’s core idea.
What it means for you
For email-centric teams, service management without a new tool is a strong, low-friction fit.
Shared-inbox collaboration
Team email addresses (support@, it@, ops@) need real collaboration — assignment, status, collision detection — not a chaotic shared mailbox.
What it means for you
Collaborative shared inboxes prevent dropped emails and double replies; Hiver delivers them.
AI in support
AI agents and copilots that draft, summarise and assist are transforming support — Hiver adds them in Growth+ plans.
What it means for you
AI-assisted support is now expected; Hiver brings it into email-native helpdesk.
Omnichannel support
Customers reach out across email, chat, WhatsApp, voice and social — Hiver Omni unifies them.
What it means for you
For teams growing beyond email, omnichannel keeps it all in one workspace.
Both Google & Microsoft estates
Organisations run Google Workspace or Microsoft 365 — Hiver works natively in both Gmail and Outlook.
What it means for you
Whichever email estate you run, Hiver fits — no platform lock-out.
India’s SaaS & support growth
India’s SMBs, startups and support teams are fast-growing users of easy, affordable SaaS like Hiver.
What it means for you
For India’s email-centric teams, an easy homegrown-rooted helpdesk is a natural fit.
Questions buyers ask about Hiver
Ready to shortlist Hiver?
Open the Hiver intel page for the deep dive, or let a TechBag advisor confirm your email platform (Gmail/Outlook), right-size the plan and seats, and quote in INR/GST — with the honest standalone-helpdesk comparison included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.