Ivanti
PinkVERIFY-listed for configuration AND asset management — and the most deployment-flexible ITSM platform we carry: cloud, on-premises or hybrid, with a 2026 on-premises doc set. One thing stated up front, because it is easy to misread: there is NO India data region for ITSM. This hub is your complete intel file.
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The company, at a glance
Quick answer
Five intel pages. Service management, IT assets and mobile devices.
The Ivanti Neurons family — every linked card is a full intel page, from the core service management platform and IT asset management to Neurons for MDM, the cloud MDM formerly sold as MobileIron.
Ivanti Neurons for ITSM
Incident, problem, change and request, plus CMDB.
CMDB in all three packages, PinkVERIFY-listed for configuration and asset management, and deployable in cloud, on-premises or hybrid.
Ivanti Neurons for ITAM
Vendors, contracts and licences on one platform.
Vendors, contracts, procurement and stock on the CMDB’s own platform; Neurons for Spend Intelligence is licensed separately.
Ivanti Neurons for Discovery
Discovers, normalises and reconciles asset data.
Feeds ITAM and the CMDB with current usage and licence data, and is listed in all three packages; BMC sells discovery separately.
Ivanti Neurons for ESM
HR, facilities, GRC and PPM on one platform.
ITSM plus HR, facilities, GRC, project portfolio and security operations management, and the Self-Service AI Agent.
Ivanti Neurons for MDM
Cloud MDM, with EPMM for on-prem estates.
The cloud MDM formerly sold as MobileIron Cloud: Apple, Android, Windows, kiosk and BYOD, with Endpoint Manager Mobile on-prem.
Autonomous Endpoint Management (AEM)
Platform & engineThe endpoint add-on package: device management, provisioning, patching, app distribution and remediation. A separate buy, not paged here
Ivanti Neurons for Spend Intelligence
Platform & engineSeparately licensed through the Neurons Platform and integrable with ITAM Cloud; Ivanti publishes no entitlement matrix, so confirm at quote
Ivanti is one of the ITSM platforms TechBag carries in endpoint management. The Endpoint Management guide shows how the category splits and which part is yours. →
Why deployment flexibility is the whole story
An ITSM platform that cannot run where your compliance and infrastructure constraints require is not an option, however long its feature list. Ivanti bet on deployment flexibility: Neurons for ITSM runs in the cloud, on-premises or as a hybrid, which makes it the most deployment-flexible option TechBag carries.
No India data region for ITSM
India appears in Ivanti’s subprocessor list only for security products and an engineering contractor. Every Neurons for ITSM row lists the United States, Australia and Germany.
Cloud, on-premises or hybrid
Neurons for ITSM runs in the cloud, on-premises or hybrid, with 2026 fresh-install on-premises docs. Whether on-premises is sold to NEW customers is not stated; confirm at quote.
Config and asset management
PinkVERIFY lists Ivanti for 14 areas, both configuration and IT asset management. Since PeopleCert left in May 2023 it is no longer an ITIL 4 certification, and has no expiry dates.
Security record, scoped
State-linked actors exploited Connect Secure and VPN appliances, NOT Neurons for ITSM. A buyer with CERT-In obligations still inherits the vendor-risk conversation in review.
Start with Neurons for ITSM — then settle two things before anything else: whether you need on-premises or hybrid, and whether your obligation names India data storage, because for ITSM the answer here is no.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
14 areas — configuration AND asset
Registry entry ‘ITSM and ITAM v2025.4’ — one of two vendors here holding both
In the 2026 ITSM MQ
Niche Player, 27 July 2026 MQ (reported by itsm.tools); a Leader in 2022
Cloud, on-prem or hybrid
2026 on-premises docs include fresh-install instructions
Dennis Kozak becomes CEO
Succeeded Jeff Abbott, who remained on the board
The company in six figures
See the platform, hear the pitch
Ivanti Neurons for ITSM Demo: AI-Powered IT Service Management
The platform demo, under its current name.
How AI Transforms ITSM Workflows
The agentic direction, published August 2026.
Ivanti Neurons for ITAM in 140 seconds
Asset management, briefly.
Ivanti Micro-Demo: Active & Passive Asset Discovery
How discovery actually feeds the asset data.
What’s New in Ivanti Neurons 2026.2 — ITSM, ITAM & LOB
The current release across the product line.
The Power of Three: ITSM, ITAM and Discovery Together
Why Ivanti sells these three as one story.
Where Ivanti sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
Ivanti Across Its Products
Each dot is an Ivanti Neurons product: competitive position vs category momentum.
The platform. Configuration management in every package.
The Platform × Breadth Map
Where Ivanti sits against the other ITSM platforms TechBag carries.
Cloud, on-prem or hybrid. Config + asset certified. No India region for ITSM.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with Ivanti?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. What actually triggered this project?
2. Where must this run?
3. How far past IT does this need to reach?
Cloud, on-premises or hybrid — and what Ivanti does not say
Our most deployment-flexible ITSM option, but Ivanti does not state publicly whether on-premises is sold to new customers.
Read →Why India in the subprocessor list is not India data residency
India appears only on security-product and contractor rows; Neurons for ITSM rows list the US, Australia and Germany.
Read →What PinkVERIFY actually certifies in 2026
Not ITIL 4 since PeopleCert left Pink Elephant in May 2023, and no expiry dates. It does list Ivanti for 14 areas.
Read →Reading a vendor security record fairly
The exploited CVEs hit Connect Secure and VPN appliances, not Neurons for ITSM; reviews still judge the vendor.
Read →The acronym decoder
Every term on these pages, in one place- CMDB
- Configuration management database — components and how they relate, so change impact is assessed, not guessed.
- CI Map
- Ivanti’s relationship visualisation, used by change managers to see which services a change might affect.
- ITAM
- IT asset management — the commercial lifecycle: vendors, contracts, invoicing, stock and software licences.
- ESM
- Enterprise service management — taking service management beyond IT into HR, facilities, GRC and portfolio work.
- PinkVERIFY
- Pink Elephant’s ITSM tool registry; not ITIL 4 certification since PeopleCert left in May 2023, and no expiry dates.
- Subprocessor list
- Who delivers a vendor’s service and where; a country listed for one product says nothing about another.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Settle the India question before anything else
Ivanti’s ITSM rows list only the United States, Australia and Germany. If India storage is mandatory, look at BMC Helix, which documents a Mumbai region.
Decide cloud, on-premises or hybrid
All three are supported, with 2026 fresh-install on-premises docs. Ivanti does not say publicly whether on-premises is sold to new customers, so confirm it.
Pick the package, not the feature list
ITSM, ESM (adds HR, facilities, GRC, PPM and SecOps) or AEM for endpoints. Buy ESM only if service management is genuinely spreading past IT.
Confirm what discovery you are entitled to
Asset Discovery is in all three packages; Neurons for Discovery is sold separately. With no published entitlement matrix, get the scope in writing.
Have the security conversation deliberately
The exploited CVEs hit Connect Secure and VPN appliances, not Neurons for ITSM, but the review will happen. Bring the CISA advisory and that distinction.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| Neurons for ITSM | Quote-only, per package | No published rate card | ITSM, configuration in every package |
| Neurons for ESM | Quote-only, superset package | No published rate card | HR, facilities, GRC and PPM alongside IT |
| Spend Intelligence | Separately licensed | Confirm at quote | Software spend, outside base packages |
| The naming trap | ‘Enterprise Premium’ is gone | That URL now redirects | Three packages today: ITSM, ESM, AEM |
Every workflow is quote-priced (per fulfiller/employee/module, by edition) — TechBag right-sizes the mix and models it in INR/GST for your size.
Five pitfalls that cost buyers quarters
Reading India in the subprocessor list as ITSM data residency
India does appear in the subprocessor list, but on the AWS row for security products and the EPAM Systems contractor row. Neurons for ITSM rows list the United States, Australia and Germany.
Confusing four India offices with an India data region
Offices in Bengaluru, Hyderabad, Chennai and Mumbai help with support in your timezone and implementation resource. They say nothing about where your data sits.
Repeating the ‘Leader, third year running’ claim
‘Leader three years running’ is Ivanti’s own line from the 2022 Magic Quadrant, recycled. For 27 July 2026, itsm.tools reports Ivanti as a Niche Player, so keep ‘Leader’ out of proposals.
Treating PinkVERIFY as a current ITIL 4 certification
PeopleCert ended its relationship with Pink Elephant in May 2023, and the registry shows no expiry dates. What is accurate: Ivanti is listed for 14 areas, configuration and asset included.
Quoting a third-party price
Estimates of $25 to $59 per user per YEAR and $95 per agent per MONTH contradict each other. Ivanti publishes no pricing for any tier, so a comparison-site seat price is a guess.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your device counts and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Five trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**Directionally consistent with public analyst forecasts; verify exact figures before quoting. The takeaway: agentic AI and enterprise service management compound fastest — which is where Ivanti has aimed the Self-Service AI Agent and Analyst AI Assist across its packages.
LANDESK and HEAT merge to form Ivanti
January 2017. FedRAMP still lists ‘Ivanti Neurons for ITSM (Formerly Service Manager)’, so the lineage shows.
What it means for you
HEAT-era references in the docs are one product line under former names, not separate products.
PE consortium takes shape
Clearlake Capital, then TA Associates in 2020 and Charlesbank in 2021. Ivanti is private; no 2026 ownership change found.
What it means for you
A settled ownership picture, unlike BMC Helix’s in-flight carve-out to Montagu.
Dennis Kozak becomes CEO
Effective 1 January 2025, succeeding Jeff Abbott, who stayed on the board. ‘Jim Schaper’ in search results is stale.
What it means for you
A proposal naming an older CEO was probably written from a stale template.
Security incidents reshape the vendor conversation
State-linked actors repeatedly exploited Connect Secure and VPN appliances (CISA advisory AA25-022A, Google/Mandiant).
What it means for you
Not ITSM defects, but your security review will raise them: it judges the vendor, not the SKU.
Cherwell reaches end of life
Cherwell is reported to reach end of life on 31 December 2026, with Neurons for ITSM as the path; third-party sourced.
What it means for you
A Cherwell migration with a deadline; verify the date with Ivanti, not a secondary source.
Questions buyers ask about Ivanti
Ready to shortlist Ivanti?
Open any of the five intel pages for the deep dive, or let a TechBag advisor build the case with you — workflow scoping, editions, quotes, implementation coordination, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.