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SolarWinds
IT-operations software you can run on your own servers or as a service— remote support, help desk, monitoring, database tuning and a SIEM, most with published prices. This hub is your complete intel file.
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Same software. Better outcome — at a lower cost.
The company, at a glance
Quick answer
Eight intel pages. Self-hosted or SaaS.
SolarWinds, product by product — every linked card is a full intel page, from remote support to the SIEM.
Dameware Remote Support
Remote control and Windows admin on your network.
Mini Remote Control plus AD, service and event-log admin without a full session. Internet sessions need its centralised-mode proxy.
Dameware Remote Everywhere
Attended and unattended help, wherever users are.
SaaS sessions to Windows, Mac, Linux, Android and iOS, with chat and recording. One concurrent technician, 500 endpoints per licence.
Web Help Desk
Tickets and assets on your own server.
Ticketing with asset discovery and licence management, installed inside your network. Priced per technician; unlimited end users.
SolarWinds Service Desk
Incident, change and CMDB in the cloud.
The former Samanage: incidents, change, CMDB, catalogue and assets, with AI summaries in top tiers. Hosted in the US, EU or Australia.
SolarWinds Observability SaaS
Apps, infrastructure, logs and users in one view.
APM, network, infrastructure, logs, databases, synthetic and real-user monitoring, each priced as its own module.
SolarWinds Observability Self-Hosted
The Orion lineage, on servers you run.
Formerly Hybrid Cloud Observability: network, systems, app, database and VM monitoring on your servers or cloud. NPM and SAM fold in.
Database Performance Analyzer
Find the query behind the slowdown.
Agentless analysis across SQL Server, Azure SQL, Oracle, MySQL, MariaDB and PostgreSQL, on Windows, Linux, Azure or AWS.
Security Event Manager
Collect, correlate and report on logs in-house.
What SolarWinds calls an on-premise SIEM: log correlation, threat feeds, file integrity monitoring and HIPAA and PCI DSS reports.
SolarWinds SQL Sentry
Platform & engineSQL Server and Azure SQL monitoring, formerly SentryOne; quoted
Access Rights Manager
Platform & enginePermission reporting and provisioning for AD, Entra ID and file shares
Serv-U Managed File Transfer
Platform & engineSFTP, FTPS and HTTPS file transfer, installed on your own server
SolarWinds Incident Response
Platform & engineOn-call and alert routing, formerly Squadcast; from $15 per user a month
Kiwi Syslog Server and CatTools
Platform & engineSyslog collection and network-config backup, sold outright
Engineer's Toolset and Topology Mapper
Platform & engineDesktop network-diagnostic and mapping tools, sold outright
Network modules sold singly
Platform & engineNPM, NetFlow Traffic Analyzer, NCM and IPAM, each by quote
Systems modules sold singly
Platform & engineSAM, Virtualization Manager and Storage Resource Monitor, by quote
SolarWinds sells across 3 of the products TechBag carries in DevOps. The DevOps guide shows how the category splits and which part is yours. →
Also sold in Endpoint Management (4 products) · Security (1 product).
Why “self-hosted or SaaS” is the whole story
Many IT teams cannot send every log, ticket or session to someone else’s cloud. SolarWinds sellsthe same jobs both ways — Dameware on-premises or in the cloud, Web Help Desk or Service Desk, Observability Self-Hosted or SaaS — so data can stay on servers you choose, and you take on the patching that comes with that.
SolarWinds Platform
Formerly Orion. Observability Self-Hosted and its modules — NPM, SAM, NTA, NCM, IPAM and VMAN — run on it, in your data centre or your own cloud account.
Observability SaaS
The same monitoring areas as a SaaS service, bought module by module and hosted in North America, Frankfurt or Australia.
SolarWinds AI and SW1
An AI Agent arrived in October 2025; SW1, which SolarWinds calls an agentic AI teammate, followed in April 2026 across both Observability editions.
ITSM and Dameware
Web Help Desk or Service Desk for tickets, Dameware for the session: Remote Everywhere integrates with Service Desk; Web Help Desk’s one-click Dameware link is paused in its 2026.2.1 release.
Start with the job — support, service desk, monitoring or logs — then choose self-hosted or SaaS.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
Niche Player, 2026
report dated 13 July 2026 — its second year in that quadrant
Niche Player, 2025
announced by SolarWinds in July 2025
No analyst placement
none for remote support, ITSM, SIEM or database monitoring
Founded
now headquartered in Austin, Texas
Squadcast acquired
sold today as SolarWinds Incident Response
Taken private by Turn/River Capital
about $4.4 billion; no longer listed on the NYSE
SW1 agentic AI announced
across Observability Self-Hosted and SaaS
Bengaluru and Mumbai
offices listed by SolarWinds; no India storage region
The company in six figures
See the platform, hear the pitch
The SolarWinds Platform Explained (2026) | Self-Hosted vs SaaS Observability
How the self-hosted and SaaS editions divide the work.
SolarWinds Day Keynote: The Future of IT Has Arrived
The October 2025 keynote on where the product line is heading.
The SolarWinds Customer Zero Story
How SolarWinds runs its own products inside the company.
Where SolarWinds sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
SolarWinds Across Its Solution Areas
Each dot is a SolarWinds solution area: competitive position vs category momentum.
The Orion heritage, now Observability Self-Hosted.
IT-Operations Breadth × Deployment Choice
How many IT-operations jobs each vendor covers vs how freely you can run it on your own servers or as a service.
Self-hosted and SaaS editions across monitoring, ITSM and remote support.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with SolarWinds?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. What is forcing the decision?
2. Where must it run?
3. Who will run it?
Self-Hosted or SaaS observability?
Same monitoring areas, two editions: one runs on servers you patch, the other is priced per module in SolarWinds' cloud.
Read →Web Help Desk or Service Desk?
Web Help Desk is on-prem ticketing and assets; Service Desk is full cloud ITSM with change and a CMDB.
Read →Remote Support vs Remote Everywhere
One is on-prem and paid once per technician; the other is a yearly cloud subscription that also reaches phones.
Read →Self-hosted means you patch
Web Help Desk and Observability Self-Hosted both had critical advisories in 2026. Plan who applies fixes, and how fast.
Read →What ‘Niche Player’ means
SolarWinds' one analyst placement, in observability. Nothing places Dameware, the help desks, DPA or SEM.
Read →Where your data is stored
No India region for the SaaS products. The self-hosted ones keep data on servers you choose, which can be in India.
Read →The acronym decoder
Every term on these pages, in one place- SolarWinds
- IT operations software maker; founded 1999, based in Austin, Texas.
- Observability
- Seeing inside apps, networks and servers from their metrics, logs and traces.
- Node
- One monitored device or host — the unit most observability prices use.
- SolarWinds Platform
- The self-hosted base under Observability Self-Hosted; formerly Orion.
- NPM and SAM
- Network Performance Monitor and Server & Application Monitor, the classic modules.
- ITSM
- IT service management: incidents, requests, changes and assets, run as a process.
- CMDB
- Configuration management database: what you run and how it connects.
- Concurrent technician
- A licence for one technician in session at a time, whoever it is.
- Unattended access
- Reaching a computer when no one is sitting at it, via an agent installed in advance.
- SIEM
- Security information and event management: gathers logs from many sources and links related events.
- Niche Player
- Gartner's label for vendors placed lower on both vision and execution.
- THWACK
- SolarWinds' user community, with over 200,000 registered members.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Decide self-hosted or SaaS first
Most SolarWinds lines come in both forms. Self-hosted keeps data with you but makes patching your job; SaaS moves both to SolarWinds.
Price observability from the card
Self-Hosted starts at $8 per node a month on multi-year terms. SaaS is per module: $15.75 per node, $27.50 per service, $5 per GB of logs.
Pick one help desk
Web Help Desk is on-prem at $533 to $320 per technician a year; Service Desk is SaaS at $39, $99 or $124 per technician a month.
Get the gaps in writing
DPA and the single modules are quoted, and SEM's $1,789 has no published unit or term. Ask for both on the quote.
Settle where data is stored
SaaS data sits in the US, EU or Australia; there is no India region. The self-hosted products keep it on servers you choose.
Name a patch owner, then price it together
Self-hosted SolarWinds products had critical advisories in 2026. TechBag scopes the mix, sets a patch owner and quotes in INR with GST.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| Dameware Remote Support | Per technician, one-off; unlimited end devices | From $520 · no monthly fees | On-network support and AD admin |
| Dameware Remote Everywhere | Annual, per concurrent technician, 500 endpoints | From $972 | Remote users and mobile devices |
| Web Help Desk | Annual, per technician; unlimited end users | $533 a year, down to $320 at 501+ | Self-hosted ticketing |
| SolarWinds Service Desk | Per technician a month, billed yearly | $39 Essentials · $99 Advanced · $124 Premier | Cloud ITSM |
| Observability SaaS | Per module: node, service, GB, instance | $15.75/node · $27.50/service · $5/GB a month | Cloud and hybrid stacks |
| Observability Self-Hosted | Per node, multi-year, billed yearly | From $8 per node a month | Network and server estates |
| Database Performance Analyzer | Subscription or volume licensing | Quote | Multi-engine database tuning |
| Security Event Manager | Unit and term not published | Listed from $1,789 | On-prem log compliance |
Most SolarWinds products publish USD prices — perpetual, per technician, per node or per module; DPA and some modules are quoted. TechBag quotes in INR with GST.
Five pitfalls that cost buyers quarters
Quoting the $8 node price for SaaS
The $8 per node a month on SolarWinds' pricing page is the Self-Hosted edition. Observability SaaS charges $15.75 per node a month, and each other module separately.
Reading ‘Niche Player’ as a top rating
It is SolarWinds' only analyst placement, and it is for observability alone. Gartner Peer Insights and G2 badges are user reviews, not analyst verdicts.
Leaving self-hosted servers unpatched
In January 2026 a critical Web Help Desk flaw, CVE-2025-40551, entered CISA's exploited list; in September Observability Self-Hosted fixed CVE-2026-28324. Name a patch owner first.
Assuming an India storage region
SolarWinds has Indian offices but its SaaS products store data in the US, EU or Australia. If data must stay in India, pick the self-hosted products.
Mixing up SolarWinds and N-able
N-central, N-sight and Take Control belong to N-able, spun out in 2021. SolarWinds' own remote-support line is Dameware.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your requirements and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Four trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**TechBag’s illustrative estimate, not a quoted analyst figure. The takeaway: observability is where the spend is moving — and SolarWinds sells it both self-hosted and as SaaS.
Agentic AI enters IT operations
SolarWinds announced SW1 in April 2026.
What it means for you
Ask which actions the AI takes alone, and who approves them.
Monitoring tools merge into observability
Gartner now rates SolarWinds as an observability platform.
What it means for you
Buy for one view of apps, networks and logs, not point tools.
Self-hosted and SaaS side by side
Observability ships in both editions.
What it means for you
Decide where data must live before comparing features.
Incident response joins the stack
SolarWinds bought Squadcast in March 2025.
What it means for you
Check how an alert reaches the engineer on call.
Questions buyers ask about SolarWinds
Ready to shortlist SolarWinds?
Open any of the eight intel pages for the deep dive, or let a TechBag advisor build the case with you — self-hosted or SaaS scoping, quotes, trials, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.