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Dameware Remote Everywhere
Your users are on laptops and phones, far from the office. Support should reach them without a server to run — Dameware Remote Everywhere reaches desktops, phones and tablets from SolarWinds’ cloud, with chat, voice, video and recording in the session — licensed per concurrent technician with 500 endpoints, and no server for you to host or patch.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The SolarWinds platform family
This page covers Dameware Remote Everywhere — the cloud-hosted Dameware edition. The rest:
Quick facts
30-second orientation- Product
- Cloud remote support, attended and unattended
- Edition
- The SaaS member of the Dameware family
- Hosting
- SolarWinds-hosted only; region not published
- Licence
- One concurrent technician + 500 endpoints
- Price
- From $972 (USD list), annual subscription
- Targets
- Windows, Mac, Linux, Android and iOS
- Security
- AES-256 sessions, 2FA, multilevel permissions
- Analysts
- No analyst placement for remote support
- India
- No India storage region documented
- In India via
- TechBag — INR/GST, sizing and support
Understand cloud remote support before you choose one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is cloud remote support?
Remote support run as a service — the vendor hosts the part that connects technicians to users, so you only install agents and apps.
Talking users through it by phone vs cloud remote support — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Phone walkthroughs and a self-hosted broker | Dameware Remote Everywhere |
|---|---|---|
| Hosting the remote tool | A broker server someone must patch | SolarWinds runs the service; you deploy agents |
| Users on phones | Talk them through it by voice | Sessions straight onto Android and iOS |
| Talking to the user | A separate call on another app | Chat, VoIP and video inside the session |
| Evidence after the fix | A one-line ticket note | Cloud recording, notes and screenshots |
| Knowing it went well | No feedback at all | Post-session surveys and technician reports |
| What it is NOT | — | Not an RMM or patching tool — pair it with one |
The cheapest test is the 14-day trial: put agents on one team's machines, support one phone and one laptop, and time it.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Cloud
SolarWinds hosts the service that brokers every session, so there is no server of your own to install, expose to the internet or patch; SolarWinds does not publish which region it runs in.
Console
Technicians work from Windows, Mac or Linux; administrators manage technicians, permission levels, branding and reports in the web portal at admin.swi-dre.com.
Agent
Installed agents keep up to 500 machines per licence reachable for unattended work, feed per-device monitoring and alerts, and let Wake-on-LAN rouse devices that are asleep.
Applet
A user who needs help runs a brandable applet, joins with a PIN, sees their place in the queue and can chat before the technician takes control, then rates the session.
SolarWinds’ cloud brokers every session — technicians, endpoint agents and the user’s applet all connect out to it.
Nine capabilities. Reach it, lock it down, report on it.
Dameware Remote Everywhere lets technicians support any desktop or mobile device from SolarWinds’ cloud, with nothing to host.
Help for the user who is waiting
The user runs a small applet and enters a PIN; chat starts before the session begins and carries on inside it, and every message is logged.
Machines reached after hours
Agents keep up to 500 endpoints per licence within reach when nobody is there, and Wake-on-LAN brings sleeping or powered-off devices back.
Phones and tablets as targets
From Windows, Mac or Linux, technicians open sessions to Android and iOS devices as well as desktops — the on-prem Dameware editions cannot.
AES-256 and signed commands
Sessions travel over a proprietary protocol encrypted with AES-256; the key exchange uses TLS 1.2, and every keystroke and file transfer is signed.
Two-factor sign-in and tiered rights
Technicians can be made to sign in with two-factor authentication, and multilevel permissions limit what each technician group may do.
Session video kept in the cloud
Sessions can be recorded on video and uploaded to the cloud with notes and screenshots — recording is documented for this edition only.
The device’s details up front
BIOS, hardware details, Windows event logs and updates appear at the start; scripts and a CMD or PowerShell shell fix issues quietly.
Per-device metrics and alerts
Monitoring is set device by device; tracked metrics trigger email alerts, so a failing disk or stopped service can surface before a call.
Technician and survey reports
Live session monitoring, technician performance figures and post-session survey summaries, with session history exported to .xls.
Watch Dameware Remote Everywhere in action
Helping users wherever they work, a support session on a mobile device, and launching DRE sessions from SolarWinds Service Desk. These are product walkthroughs; several are re-uploads of older footage.
Helping Users Wherever They Are With DRE
Attended and unattended help for remote staff.
Dameware Remote Everywhere | Mobile Device Session
A support session on a phone or tablet.
Stop the Swivel: Integrating Remote Support for a Seamless Service Desk Workflow
DRE sessions launched from SolarWinds Service Desk.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Users now work from anywhere, on any device. Dameware Remote Everywhere reaches them from the cloud — with no server for you to run.
Here’s what genuinely sets it apart — and exactly where it stops.
No broker server to run or patch
DRE is delivered as SaaS: technicians and agents meet in SolarWinds’ cloud, so there is no session server to install, expose to the internet or keep patched. That is the core difference from Dameware Remote Support, the edition you install on your own infrastructure.
Phones, voice and video in one session
Android and iOS devices can be reached as targets, and technicians can chat before and during a session, open a VoIP or HD video call without leaving it, and send a survey at the end. Recordings, notes and screenshots are kept in the cloud for later review.
Priced by who is online at once
Each licence is an annual subscription for one concurrent technician and 500 endpoint agents, listed from $972 in USD and billed for all 12 months at purchase. A desk that runs support in shifts pays for the technicians working at the same moment, not everyone on the rota.
Where it stops
SolarWinds publishes no hosting region for DRE, documents no SAML single sign-on, and no Dameware-specific SOC 2 or ISO report was found. It is cloud-only, and the Web Help Desk link ticked for the on-prem edition is not listed for DRE. In April 2024 SolarWinds warned of a fake DRE login site.
The numbers behind the platform
What your Dameware Remote Everywhere rollout looks like
Count concurrent technicians
Find the most technicians online at once and the machines they cover — each licence is one concurrent seat with 500 endpoints.
Settle where data will live
Ask SolarWinds in writing where DRE keeps sessions and recordings, then decide whether cloud-only is acceptable to you.
Run the 14-day trial on real work
Put agents on one team’s machines, brand the applet, open sessions to a laptop and a phone, and time them against today’s tool.
Tighten technician access
Make two-factor sign-in mandatory, set permission levels by group, and add only the documented DRE domains to the firewall.
Roll out and start measuring
Move the remaining machines onto agents, switch on device alerts and surveys, and review technician reports each month.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Half our drivers report faults from their handsets. Opening a session straight onto the Android phone ended the guessing over calls.”
“We staff three shifts of two technicians, so paying per concurrent seat fits us — the night shift doesn’t double the bill.”
“Having nothing to host was the point. Our old remote tool sat on a DMZ server, and keeping it patched was a monthly chore.”
“Our auditors asked where recordings are stored and the product pages did not say, so that answer went into the contract.”
“The post-session survey gave us the first honest score for our desk; the technician report now opens every monthly review.”
“Budgets here are in rupees. A full year up front in dollars was awkward, so a local partner invoiced it with GST instead.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
SaaS; from $972 USD list, annual subscription.
Hosting Choice × In-Session Toolkit
The grid nobody publishes — where the service and your session data can live, India included, vs how much a technician can do with the user inside one session.
Cloud only, region unpublished; chat, VoIP, video, mobile.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Dameware Remote Everywhere vs the remote support field
Against TeamViewer Remote, AnyDesk, Splashtop SOS, BeyondTrust Remote Support and ScreenConnect — on hosting, devices, licensing, price, limits, security and India.
| Dimension | Dameware Remote Everywhere | TeamViewer Remote | AnyDesk | Splashtop SOS | BeyondTrust Remote Support | ScreenConnect |
|---|---|---|---|---|---|---|
| What it is | Cloud remote support | Tiered remote platform | Remote desktop by plan | Attended support line | Regulated-desk suite | Support + access tool |
| Deployment | SaaS only | Vendor cloud only | Self-host on Ultimate | Cloud; on-prem Ent. | Cloud or appliance | Cloud or On-Premise |
| Devices covered | Android and iOS targets | Mobile is extra | Seven platforms | Mobile attended only | Widest OS list | Mobile from Standard |
| Pricing model | Per concurrent tech, yr | Per licence, annual | Per plan, yearly | Per concurrent tech, yr | Concurrent, quoted | Monthly or annual |
| Published entry price | From $972, USD list | $24.90/month, yearly | $28.90/month, yearly | $259 a year per tech | Quote only | $30/month, annual |
| Included vs add-on | Recording, VoIP included | Add-on modules | SSO on Ultimate only | Recording + PSA in SOS | Vault included | Video audit on Premium |
| Scale and limits | 500 endpoints a licence | Devices capped by tier | 100 to 2,000+ devices | Up to 1,200 computers | Large appliance scale | 10 sessions per tech |
| Security depth | AES-256, signed input | RSA 4096 + AES-256 | TLS 1.3 + AES-256 | ISO 27001 + SOC 2 | Vault + FIPS crypto | AES-256; 2024 CVE |
| Integrations | SolarWinds Service Desk | ServiceNow, Jira, Teams | ITSM links on Ultimate | PSA ticketing in SOS | Two-way ServiceNow | ConnectWise PSA + RMM |
| Governance and SSO | 2FA; SAML not stated | SSO via Tensor | OIDC SSO on Ultimate | SSO needs Enterprise | SAML, SCIM, LDAP | SSO on all plans |
| India storage region | Region not published | No India option | Self-host on Ultimate | US, EU, Australia | India – West region | Self-host On-Premise |
| Support | Vendor support + THWACK | Premium via Tensor | Phone from Advanced | Hours not published | 99.9% cloud SLA | Email and phone |
| Lock-in and exit | Annual, auto-renews | 28 days’ notice | Annual, per account | Yearly commitment | Oldest data purged | Monthly available |
| Best fit | Cloud-first help desks | Single-vendor buyers | Lean or closed sites | Budget per-tech desks | Regulated enterprises | ConnectWise MSPs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Dameware Remote Everywhere if…
- ✓You want remote support with no session server to host, expose or patch
- ✓Users need help on Android and iOS devices as well as desktops
- ✓Chat, VoIP, video calls and cloud recording should come in one licence
Compare alternatives if…
- ✓Data must stay on servers you control — Dameware Remote Support or ScreenConnect On-Premise
- ✓An India cloud region is required — BeyondTrust documents Asia (India – West)
- ✓You want monthly billing — ScreenConnect offers it; DRE is annual
Do not expect…
- ✓A published hosting region — SolarWinds documents none for DRE
- ✓SAML single sign-on — only two-factor sign-in and permissions are documented
- ✓A price for extra endpoints beyond 500 per licence — ask for a quote
Dameware Remote Everywhere is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What does support by phone call cost you?
Drag the sliders (endpoints you support; technician-hour cost). Estimates model technician time lost talking users through fixes by phone, waiting for machines to be free and writing up sessions at an assumed 1.5 hours per endpoint a year, with 70% of it recovered through unattended agents, mobile sessions and built-in recording and notes. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published, in USD: SolarWinds lists Dameware Remote Everywhere from $972 as an annual subscription, billed for all 12 months at purchase and renewing automatically, and each licence covers one concurrent technician and 500 endpoint agents. Larger estates go through Get a Quote; there is no INR list price. TechBag sizes your concurrent technicians and endpoints first, then quotes in INR with GST.
DRE licence
Best for cloud-first help desks
- From $972 (USD list), annual subscription
- One concurrent technician, 500 endpoints
- Recording, chat, VoIP and video included
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Multi-licence quote
Best for shift-based and larger desks
- One licence per concurrent technician
- Quoted by SolarWinds for bigger estates
- 14-day fully functional trial first
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
What is your peak number of technicians working at once? Each DRE licence covers one concurrent technician.
Will you manage more than 500 endpoints per licence? SolarWinds does not publish the price for extra endpoints — ask.
Is a vendor-hosted service acceptable? If sessions must stay on your servers, Dameware Remote Support is the on-prem edition.
Where are sessions and recordings stored? No DRE hosting region is documented, so get the location written into the contract.
Do you need SAML single sign-on? DRE documents two-factor sign-in and permission levels, but not SAML.
Do users need help on Android or iOS? DRE reaches both as targets — test your own device models during the trial.
Which ticketing tool will open sessions? SolarWinds shows a Service Desk integration; confirm yours before you buy.
Can finance pay a full year up front in USD, or do you need INR invoicing with GST through a partner?
Questions buyers ask
Ready to evaluate Dameware Remote Everywhere?
Count your peak concurrent technicians and endpoints first, or let a TechBag advisor scope a trial and weigh cloud-only DRE against on-prem Dameware Remote Support.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.