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Dameware Remote Support
Your technicians walk to desks to unlock accounts. The fix could come from one console on your own server — Dameware Remote Support takes over Windows, Mac and Linux machines and fixes Active Directory accounts, services and event logs — from servers on your own network, bought once per technician with no monthly fees.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The SolarWinds platform family
This page covers Dameware Remote Support — including Dameware Mini Remote Control, its remote-control component. The rest:
Quick facts
30-second orientation- Product
- On-premises remote control and admin toolkit
- Includes
- Mini Remote Control, also sold alone from $370
- Price
- From $520 per technician, no monthly fees
- Licence
- Perpetual, per technician; unlimited end devices
- Hosting
- Your own servers only; no SolarWinds cloud
- Targets
- Windows natively; Mac and Linux over VNC
- Security
- Smart Card logon, FIPS 140-2 mode, AD sign-in
- Analysts
- No analyst placement for remote support
- India
- Data stays on servers you choose
- In India via
- TechBag — INR/GST, sizing and support
Understand on-premises remote support before you choose it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is remote support software?
Software that lets a technician see, control and repair a distant computer — and, in Dameware’s case, manage its Active Directory account and services without a full session.
RDP, desk visits and free viewers vs one self-hosted admin console — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | RDP, desk visits, free viewers | Dameware Remote Support |
|---|---|---|
| Locked accounts | RDP into a domain controller to unlock | Unlock and reset from the Dameware console |
| Remote control | RDP plus assorted free viewers | One licensed viewer for Windows, Mac and Linux |
| Machines that will not boot | A desk visit to press the power button | Wake-on-LAN, Intel vPro AMT and KVM |
| Who connected | Nothing beyond the ticket note | Event-log entries that cannot be disabled |
| Where it runs | A vendor’s cloud relay | Servers on your own network |
| What it is NOT | — | Not a session recorder or a phone-support tool |
The cheapest test is the 14-day trial: push agents to one site, unlock a real account from the console, and time the ticket.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Console
A Windows application on the technician’s PC that holds the remote-control viewer, Active Directory tools and admin utilities; each licensed seat may be installed on up to three machines.
Agent
A small service on each target accepts sessions only under the rules you set — shared secret, admin-only, IPv4 filters or Windows groups — and writes every connection to the event log.
Central
In centralized mode one server on your network holds the licences, technician accounts with Active Directory sign-in and a central log; the off-network and mobile features depend on it.
Gateway
The Internet Proxy lets technicians reach machines outside the network without a VPN, and the Mobile Gateway serves the technician phone app; both work only in centralized mode.
Everything sits on your network — a technician console, an agent on each machine, and an optional server for off-LAN reach.
Nine capabilities. Control it, administer it, secure it.
Dameware Remote Support lets a technician control and administer any machine on your network from one console you host.
Take over Windows, Mac and Linux
Mini Remote Control drives Windows machines natively and reaches Mac and Linux over VNC, from the same console that holds the admin tools.
Reach machines that are off or hung
Intel vPro with AMT, Wake-on-LAN and KVM control let a technician power on, reboot or see a machine whose operating system has stopped responding.
Sessions across the internet, no VPN
In centralized mode the Internet Proxy brokers sessions to machines outside your network, and a mobile app lets technicians connect from a phone.
Unlock, reset and edit policy
Across several domains, technicians unlock accounts, reset passwords and edit Group Policy objects from the console, with no full session opened.
Fix it without taking the screen
Reboot a machine, stop services and processes, copy or delete files and clear event logs remotely, leaving the user’s desktop untouched.
Network tools and exports built in
Ping, traceroute and DNS lookup ship with the console, and AD objects or system configuration export to CSV or XML for an audit file.
Smart-card logon, local and remote
Technicians sign in with a smart card, and users can authenticate on the remote machine with their own card — a first, SolarWinds says.
FIPS mode and AES-256
Sessions use Microsoft cryptographic providers up to AES-256, and a FIPS mode built on the FIPS 140-2 validated RSA BSAFE Crypto-C ME module.
Permission prompts and a fixed trail
Agents can ask the user’s permission before a session, write event-log entries that cannot be disabled and email an alert on each connection.
Watch Dameware Remote Support in action
Product walkthroughs from SolarWinds’ channel (older footage, republished): Mini Remote Control on servers and desktops, Active Directory management with single sign-on, and Smart Card logon.
Control Servers and Machines Remotely | SolarWinds Dameware Mini Remote Control
Mini Remote Control on servers and desktops.
Active Directory Integration and Single Sign on with DameWare
AD management and Windows-credential sign-in.
DameWare Smart Card Logon and Authentication
Card-based sign-in for locked-down sites.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most tickets need an admin tool, not a screen share. Dameware puts both in one console that runs on your own servers.
Here’s what genuinely sets it apart — and exactly where it stops.
Bought once, run on your own servers
SolarWinds lists Dameware Remote Support from $520 per technician with no monthly fees and no cap on end devices, and its datasheet calls it a perpetual licence. Nothing runs in a vendor cloud, so sessions and logs stay on servers you pick — in India, if you choose.
An admin console, not only a viewer
Most support tools stop at the screen. This one adds Active Directory work across domains — unlocking accounts, resetting passwords, editing Group Policy — plus remote services, processes, event logs and TCP tools, so many tickets close without a session at all.
Made for locked-down Windows estates
Smart Card logon, a FIPS 140-2 validated crypto mode, Active Directory sign-in, IPv4 filters and consent prompts suit government-style and regulated networks, while Intel vPro, Wake-on-LAN and KVM reach machines that will not boot.
Where it stops
No session recording is documented, phones and tablets cannot be controlled (the mobile app is for technicians), internet sessions need centralized mode, and SSO means Active Directory, not SAML. You patch it: CVE-2025-26396 needed Mini Remote Control 12.3.2 in June 2025.
The numbers behind the platform
What your Dameware Remote Support rollout looks like
Count technicians and pick the SKU
List who needs remote control only (Mini Remote Control, from $370) and who also needs AD and admin tools (Remote Support, from $520).
Choose standalone or centralized
Standalone suits a single-site LAN; off-network machines or the mobile app need a Centralized Server and the Internet Proxy.
Trial on one site for 14 days
Push agents by mass deployment, turn on AD sign-in, and time locked-account and stuck-service tickets against today’s method.
Harden every agent
Set shared secrets, admin-only access, IPv4 filters and permission prompts; switch on FIPS mode or smart cards where rules demand.
Link the desk and own patching
Check the Web Help Desk link first — WHD 2026.2.1 pauses the Dameware integration — and name an owner for SolarWinds advisories and Dameware upgrades.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We bought twelve technician licences once. Three years later we still run them, which finance prefers to yet another yearly subscription.”
“Half our tickets are locked accounts. Unlocking them from the console, without taking over anyone’s screen, shortened the queue fast.”
“Our plant PCs sit on an isolated network. Dameware runs entirely inside it, and having no cloud relay is why we chose it.”
“Auditors asked for session recordings and we had none. It does not record, so we now write fuller ticket notes instead.”
“Reaching laptops at home meant standing up centralized mode and the Internet Proxy. It works well, but budget a week for it.”
“Smart-card sign-in for technicians met our department’s access rules without adding another product to the estate.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Perpetual from $520 per technician; self-hosted.
Data Ownership × Admin Depth
The grid nobody publishes — how much of the product and your session data you can keep on your own servers, India included, vs how much Windows and Active Directory work a technician can do without a full session.
Self-hosted only; AD, services, event logs, vPro.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Dameware Remote Support vs the remote support field
Against TeamViewer Remote, AnyDesk, Splashtop SOS, BeyondTrust Remote Support and ScreenConnect — on hosting, licensing, price, limits, security and India.
| Dimension | Dameware Remote Support | TeamViewer Remote | AnyDesk | Splashtop SOS | BeyondTrust Remote Support | ScreenConnect |
|---|---|---|---|---|---|---|
| What it is | On-prem control + admin | Cloud remote platform | Remote desktop, 4 plans | Per-tech support licence | Enterprise support suite | Cloud or self-hosted |
| Deployment | Self-hosted only | Vendor cloud only | Cloud; on-prem Ultimate | Cloud; On-Prem separate | Cloud or appliance | Cloud or On-Premise |
| Devices covered | Desktop targets only | Mobile is an add-on | Desktop and mobile | Mobile in attended mode | Widest OS list | Mobile guests on Std |
| Pricing model | Perpetual per tech | Yearly per licence | Yearly per plan | Yearly per concurrent | Concurrent, quoted | Per tech, month or year |
| Published entry price | From $520, one-time | $24.90/month, yearly | $28.90/month Solo | $259 a year per tech | No price published | $30/month, One plan |
| Included vs add-on | No session recording | Modules cost extra | SSO waits for Ultimate | Recording in SOS | Vault and recording | Video audit on Premium |
| Scale and limits | Unlimited end devices | Devices capped by tier | Device caps per plan | Up to 1,200 computers | 50,000 per appliance | 10 sessions per tech |
| Security depth | Smart Card, FIPS mode | RSA 4096 + AES-256 | TLS 1.3 and AES-256 | ISO 27001 and SOC 2 | FIPS crypto, vault | AES-256; CVSS 10 past |
| Integrations | Web Help Desk, AD | ServiceNow, Jira, Teams | CRM and ITSM on Ultimate | PSA ticketing in SOS | Two-way ServiceNow | ConnectWise PSA, RMM |
| Governance and SSO | AD SSO, not SAML | SSO needs Tensor | SSO on Ultimate | SSO on Enterprise only | SAML, SCIM, LDAP | SSO on every plan |
| India storage region | Stays on your servers | No India option | Self-host on Ultimate | US, EU, Australia only | India – West region | Self-host for India |
| Support | Via maintenance | Premium via Tensor | Phone from Advanced | Hours not stated | 99.9% cloud SLA | Email and phone |
| Lock-in and exit | Licence you keep | 28 days’ notice | Yearly, account-bound | Annual commitment | Appliance purges old | Monthly or self-host |
| Best fit | Windows and AD shops | One familiar vendor | Lean teams | Budget per-tech desks | Regulated enterprises | ConnectWise MSPs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Dameware Remote Support if…
- ✓Your estate is Windows and Active Directory, and many tickets are locked accounts and stuck services
- ✓Everything must run on your own network, including sites with no route to a vendor cloud
- ✓You would rather pay once per technician than renew a subscription every year
Compare alternatives if…
- ✓You need recorded sessions — BeyondTrust includes recording, and Dameware Remote Everywhere records to the cloud
- ✓Technicians must control phones and tablets — AnyDesk and BeyondTrust cover mobile targets
- ✓Most users work off-network — cloud tools such as ScreenConnect or Splashtop avoid running your own proxy
Do not expect…
- ✓SAML single sign-on — technicians sign in through Active Directory
- ✓Control of Android or iOS devices — the mobile app is for technicians only
- ✓A SolarWinds-hosted version — that is Dameware Remote Everywhere, a separate subscription
Dameware Remote Support is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What do desk visits and full sessions cost you?
Drag the sliders (Windows endpoints you support; technician-hour cost). Estimates model technician time spent walking to desks, opening full sessions for account unlocks and service restarts, and switching between admin consoles at an assumed 1.5 hours per endpoint a year, with 70% of it removed by remote admin and Active Directory tools in one console. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published, in USD: Dameware Remote Support starts at $520 per technician and Dameware Mini Remote Control at $370, each with no monthly fees and unlimited end devices; SolarWinds’ datasheet describes a perpetual licence. Maintenance renewals are not priced publicly, and the cloud sibling, Dameware Remote Everywhere, is a separate yearly subscription. TechBag sizes your technicians first, then quotes in INR with GST.
Mini Remote Control
Best for LAN-only remote control
- From $370 per technician, no monthly fees
- Windows, Mac and Linux control, unlimited devices
- No AD tools, unattended support or internet proxy
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Remote Support
Best for Windows and AD service desks
- From $520 per technician, no monthly fees
- Mini Remote Control plus AD and admin tools
- Internet Proxy and mobile app in centralized mode
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Does every technician need AD and admin tools, or only remote control? Mini Remote Control from $370 may cover some seats.
Do auditors need session video? None is documented here — Remote Everywhere records to the cloud, so decide before buying.
How many machines sit outside your LAN? Reaching them needs centralized mode and the Internet Proxy on your side.
Must technicians control phones or tablets? This product cannot; its mobile app only connects technicians to Windows PCs.
Is SAML single sign-on required? Technicians sign in with Active Directory SSO, MFA or smart cards instead.
Who applies Dameware updates? Self-hosted means you patch — CVE-2025-26396 needed Mini Remote Control 12.3.2.
What does year-two maintenance cost? SolarWinds prints no renewal price, so have it written into the quote.
Can finance pay a USD invoice, or does it need INR billing with GST through a reseller?
Questions buyers ask
Ready to evaluate Dameware Remote Support?
Count which technicians need only remote control and which need the admin tools, or let a TechBag advisor scope a 14-day trial on one site and settle standalone against centralized mode.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.