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OpenText Cloudally Backup
A purged mailbox, a wiped SharePoint library, a bad Salesforce import. The recycle bin won’t hold them forever — OpenText Cloudally Backup, formerly CloudAlly, copies Microsoft 365, Google Workspace, Salesforce, Box and Dropbox to immutable AWS S3 or your own bucket, up to three times a day, and restores any snapshot without overwriting.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The OpenText platform family
This page covers OpenText Cloudally Backup — SaaS backup for Microsoft 365, Google Workspace, Salesforce, Box and Dropbox. The rest:
Quick facts
30-second orientation- Product
- Hosted backup of Microsoft 365, Google Workspace, Salesforce, Box and Dropbox data
- Maker
- Open Text Corporation, Waterloo, Ontario; NASDAQ and TSX: OTEX; CEO Ayman Antoun since April 2026
- Lineage
- CloudAlly, in SaaS backup since 2011, came to OpenText with Zix in December 2021; rebranded since
- Price
- Model published, numbers not: quoted by OpenText or a partner, monthly or annual, no minimums
- Licence
- Microsoft 365 files per 10 GB per service; Microsoft Complete and Google Workspace per user
- Backups
- Up to three automated runs a day plus on-demand, immutable with S3 Object Lock, AES-256
- Retention
- Unlimited retention on OpenText’s AWS S3 storage, or bring your own AWS, Azure or GCP storage
- Recovery
- Point-in-time, granular, cross-user and non-destructive restore; export to Zip, PST or EML
- India
- Product pages list nine countries, none in India; ask for any India storage commitment in writing
- In India via
- TechBag — workload sizing, region choice, quote in INR with GST, first restore test
Understand SaaS backup before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is cloud-to-cloud backup?
A service copies your SaaS data out of the vendor’s cloud into separate storage, so a deletion or attack cannot reach every copy.
Recycle bins and native retention vs OpenText Cloudally Backup — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Recycle bins and native retention | OpenText Cloudally Backup |
|---|---|---|
| A file deleted months ago | Gone once the recycle bin or trash empties | Restored from a snapshot, with no time limit |
| Who can restore | A tenant admin, after a ticket | Admins, or users through self-service recovery |
| Restoring over live data | Native rollback can overwrite newer work | Non-destructive restore beside the current copy |
| Leavers’ mailboxes and files | Keep paying for the licence, or lose the data | Auto-archived, so the licence can be released |
| Box, Dropbox and Salesforce | Each relies on its own short native window | Backed up in the same account as Microsoft 365 |
| What it is NOT | — | An Entra ID backup, a published price, or a listed India region |
The cheapest test is the free trial: back up one pilot group, then restore a mailbox and a SharePoint library to last week.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Connect
An admin authorises the service by OAuth for each platform; OpenText says your Box, Dropbox and Salesforce credentials are never stored or visible to it.
Capture
Tasks copy mail, files, sites, records and metadata up to three times a day, auto-detect new users and sites, and pause Salesforce runs at the API limit.
Store
Copies land, AES-256 encrypted and Object Lock immutable, in the AWS region you pick at sign-up, or in your own AWS, Azure, GCP or S3-compatible storage.
Recover
Admins or users browse point-in-time snapshots, search by keyword, and restore without overwriting, to the same or another user, or export Zip, PST or EML.
OAuth into each SaaS tenant, copies up to three times a day — on immutable AWS S3 or in a bucket you own.
Nine capabilities. Back up, recover, govern.
OpenText Cloudally Backup keeps independent copies of five SaaS platforms, so a deletion or attack in the tenant cannot reach them.
One account for five SaaS apps
Microsoft 365, Google Workspace, Salesforce, Box and Dropbox are all backed up from a single Cloudally account and console.
Mail, sites, OneDrive, Teams
Exchange mail, calendars and contacts, SharePoint, OneDrive, Teams channels and Groups, with shared mailboxes and metadata.
Records, metadata, Chatter
Standard and custom objects, attachments, workflows, Apex classes and Chatter, with sandbox seeding and data anonymisation.
Snapshots without a time limit
Every snapshot is kept, so you can browse back to any earlier date and restore a mailbox, a site or a single file from it.
Restore beside, not over
Restores add the old version back without overwriting what is there now, to the same user or to a different one.
Take the data out
Download Zip archives with EML, VCF and ICS files or an Outlook PST, or push an export to your own S3, Azure, Box or Dropbox.
Copies that cannot be altered
Backups sit on AWS S3 with Object Lock and AES-256 encryption at rest and in transit, outside the SaaS tenant they protect.
Your bucket instead of theirs
Bring your own storage writes the backups to AWS, Azure, GCP or S3-compatible storage you control, on request to support.
Archive accounts, free the licence
Departed users are auto-archived, so a Microsoft or Google licence can be released while their mail and files stay recoverable.
Watch OpenText Cloudally Backup in action
OpenText’s 2026 overview, a SharePoint and OneDrive demo, a Microsoft 365 backup-and-restore tutorial and a UK customer story. The last three come from the official Cloudally channel, recorded in 2024 and 2025 under the former CloudAlly name.
Transform your SaaS data protection with OpenText Cloudally Backup
OpenText’s own short introduction to the product under its current name.
CloudAlly SharePoint & OneDrive Backup: Complete Data Protection Demo
A walk-through of SharePoint and OneDrive backup and restore, recorded under the former CloudAlly name.
How to Backup & Recover Microsoft 365 in Minutes?
Activating a Microsoft 365 backup and running a restore, filmed in 2024 under the CloudAlly brand.
How the National Residential Landlords Association Secures Microsoft 365 Data with CloudAlly
A UK membership body explains why it backs up Microsoft 365, from the CloudAlly era.
Want a live, India-context walkthrough for your environment?
Book a guided demo →SaaS vendors keep your data running, not recoverable. Cloudally keeps copies outside the tenant, with no time limit.
Here’s what genuinely sets it apart — and exactly where it stops.
Five SaaS platforms under one account
Many SaaS backup services cover only Microsoft 365 and Google. Cloudally also covers Salesforce data and metadata, with sandbox seeding, plus Box and Dropbox, all in one console. New users and sites are picked up automatically, and leavers are archived so their licence can be freed.
Storage you can choose, kept without a limit
By default the copies sit on AWS S3 in the region picked at sign-up, AES-256 encrypted and locked with Object Lock, and OpenText says nothing is pruned. If policy says the data must live in your own account, bring-your-own storage writes to AWS, Azure, GCP or S3-compatible buckets instead.
Pricing that follows the workload
Microsoft 365 file data can be bought per 10 GB per service, so a firm with heavy SharePoint but few mailboxes need not license every user; Microsoft Complete is per user, covering all Exchange users. There are no minimums, terms run monthly or yearly, and 24x7x365 support is included.
Where it stops
No price is published. The product pages list no India region and disagree on 9, 10 or 11 data centres. Entra ID is not listed. OpenText keeps the SMB and consumer security line, which includes this backup, outside its core and is divesting non-core units; ask about the roadmap.
The numbers behind the platform
What your OpenText Cloudally Backup rollout looks like
Count users, gigabytes and apps
List mailboxes, SharePoint and OneDrive volume per service, Google seats, Salesforce orgs and Box or Dropbox teams.
Settle where copies will live
Pick an AWS region from the sign-up list or ask for BYOS; get any India storage commitment written into the quote.
Run the free trial on one tenant
Connect Microsoft 365 by OAuth, activate a pilot group, and check the first full backup completes and alerts arrive.
Prove a restore of each kind
Restore a mailbox, a SharePoint library and a Salesforce object to a point in time, non-destructively, and time each.
Roll out and archive leavers
Bulk-activate everyone by group or OU, turn on auto-archive for leavers, and release the licences it frees.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“A shared mailbox was purged by a retention rule. We browsed back three months and restored it beside the live one.”
“Buying SharePoint backup per 10 GB suited us: huge project sites, but only forty people actually sending mail.”
“Sandbox seeding with anonymised records let our Salesforce team test a release on realistic data without exposing customers.”
“Leavers are archived automatically, so we drop their Google licences on day one and HR can still find their files.”
“We back up Box and Microsoft 365 in one console. Before this, Box had nothing beyond its 30-day trash.”
“It works, but getting a price meant two calls, and the region we wanted was not on the list. Ask early.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the SaaS backup market — tap any vendor to see why it sits where it does.
TechBag SaaS Backup Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Per 10 GB or per user; no figures published.
Storage Choice × App Breadth
The grid nobody publishes — where the copies can live, India and your own bucket included, vs how many SaaS platforms one service backs up.
Five platforms; nine AWS countries or your own bucket; India not listed.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
OpenText Cloudally Backup vs the SaaS backup field
Against Spanning Backup, Druva SaaS Apps, Veeam Data Cloud for Microsoft 365, IDrive Cloud-to-Cloud Backup and Datto SaaS Protection — on apps covered, storage, price, frequency, security, Entra ID and India.
| Dimension | OpenText Cloudally Backup | Spanning Backup | Druva SaaS Apps | Veeam Data Cloud for Microsoft 365 | IDrive Cloud-to-Cloud Backup | Datto SaaS Protection |
|---|---|---|---|---|---|---|
| What it is | Five-app SaaS backup | Kaseya’s 3-suite backup | Druva’s SaaS app backup | Veeam-run M365 service | Six-app seat backup | MSP-sold SaaS backup |
| Deployment | AWS S3, or your storage | Spanning’s AWS only | Druva’s AWS cloud only | Veeam’s Azure only | IDrive’s cloud only | Kaseya’s cloud only |
| Apps covered | M365, Google, CRM, files | M365, Google, Salesforce | M365, Google, Salesforce | Microsoft 365 only | Six apps incl. Entra ID | M365 and Google only |
| Pricing model | Per 10 GB or per user | One plan, per user | Per user, two plans | Per user, three plans | Per seat, year or month | Per licence, MSP quote |
| Published entry price | Not published | Not published | Not captured | $2.63–3.50/user/month | $20/seat/year | Not published |
| Included vs add-on | Support, storage inside | All in the one plan | Identity plans apart | Entra ID needs Advanced | 10 TB a seat, then paid | Defense, Entra extra |
| Frequency and retention | 3x daily, no time limit | Daily + on-demand | Policy-set retention | 24 h RPO, or 10 min | 3x daily; SFDC daily | 3x daily, infinite |
| Security depth | Object Lock, ISO 27001 | Per-object keys, SOC 2 | Air gap plus MDDR | Immutable by default | AES-256, IDrive key | SOC 2, one site |
| Admin and integrations | SAML-Okta, API, bulk | IT Glue, UniView | Search, hold, eDiscovery | Veeam portal only | IDrive console | Datto RMM, Autotask |
| Entra ID coverage | Not listed | Not listed | Via identity plans | In Advanced | $10 a seat a year | Separate licence |
| India storage region | Not on product pages | No; Australia nearest | Mumbai (ap-south-1) | Central India | India for M365 only | No Asian region |
| Support and trial | 24x7x365; free trial | 24/7 email; 14 days | Trial; tiers unstated | 24/7, 1-hour Sev 1 | 7-day trial | Through your MSP |
| Lock-in and exit | BYOS, PST and Zip | Export before exit | Held by Druva | Copies stay with Veeam | Monthly; download data | Export before you go |
| Best fit | M365 plus Box or Dropbox | Salesforce-heavy teams | Three suites in Mumbai | Large M365 tenants | Price-led SMBs | Kaseya MSP clients |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose OpenText Cloudally Backup if…
- ✓You need Microsoft 365 or Google backed up together with Salesforce, Box or Dropbox, from one account and console
- ✓Your Microsoft 365 data is mostly SharePoint and OneDrive files, so paying per 10 GB beats licensing every user
- ✓Policy wants the copies in your own AWS, Azure or GCP bucket, or you need snapshots kept with no time limit
Compare alternatives if…
- ✓Backups must sit in an Indian region today — Druva lists Mumbai, Veeam Central India, IDrive India for Microsoft 365
- ✓You want a price before a sales call — Veeam and IDrive publish theirs
- ✓Entra ID objects must be restorable — Veeam Advanced and IDrive cover them; Cloudally does not list them
Do not expect…
- ✓A published price, or confirmed rupee billing
- ✓An India storage region on OpenText’s current product pages
- ✓A Gartner placement for Cloudally itself — none was found
OpenText Cloudally Backup is one of 20 saas backup products TechBag carries. The SaaS Backup guide narrows them to a shortlist and shows the reasoning. →
What does recovering SaaS data by hand cost you?
Drag the sliders (users whose SaaS data is protected; admin-hour cost). Estimates model IT time spent recovering deleted mail and files by hand, chasing expired recycle-bin windows and keeping leavers’ licences alive, at an assumed 1.5 hours per user a year, with 70% of it removed by self-service point-in-time restore and auto-archiving. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote only, but the model is public. Microsoft 365 Files & Collaboration is priced per 10 GB per service; Microsoft Complete is per user and must cover all Exchange users; Google Workspace is per user, with Shared Drives available per GB. There are no minimums, terms are monthly or annual, and 24x7x365 support is in every purchase. OpenText prints no figures and says currencies vary. TechBag sizes users and gigabytes first, then quotes in INR with GST.
Files & Collaboration
Best for file-heavy Microsoft 365 estates
- Per 10 GB per service, quoted
- No minimums; monthly or annual
- SharePoint, OneDrive and Teams data
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Microsoft Complete
Best for whole-tenant Microsoft 365 cover
- Per user, quoted
- All Exchange users must be activated
- Google Workspace priced per user too
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Which platforms need cover — Microsoft 365, Google, Salesforce, Box, Dropbox — and how many users or GB each?
Is Microsoft 365 cheaper per 10 GB of files or per user under Microsoft Complete, which must include all Exchange users?
Which AWS region will hold the copies? India is not on the product pages, so get any India commitment in writing.
Do you need BYOS to your own AWS, Azure or GCP bucket, and who will pay for and secure that storage?
Must directory objects be restorable? Cloudally does not list Entra ID, so plan another tool if they must be.
Can a mailbox, a site and a Salesforce record each be restored to a point in time within your target hours?
OpenText treats SMB and consumer security as non-core. What does the contract say if the product changes owner?
Does the quote list units, term, currency and support? Ask whether INR billing is available and add GST.
Questions buyers ask
Ready to evaluate OpenText Cloudally Backup?
Count users and gigabytes per service first, or let a TechBag advisor compare per-user and per-10 GB pricing, settle the storage region and get the quote in INR.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.