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Unitrends DRaaS
Your server room floods on a Sunday night. Your team shouldn’t be the ones rebuilding it — Unitrends DRaaS replicates your Unitrends backups to the Unitrends Cloud, and when you declare a disaster by phone, Unitrends staff bring the servers up there — under a contractual 1-hour RTO on Premium or 24 hours on Elite.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Kaseya platform family
This page covers Unitrends DRaaS — the managed recovery service, in four tiers, that runs on top of Unitrends backup. The rest:
Quick facts
30-second orientation- Product
- Managed, white-glove DR: your Unitrends backups spun up in the Unitrends Cloud on declaration
- Maker
- Unitrends, a Kaseya company; Kaseya is HQ’d in Miami, CEO Rania Succar since June 2025
- Tiers
- Premium (1-hour RTO SLA), Elite (24-hour), Standard and Unlimited (best effort); mix per workload
- Price
- Not published; quoted. Elite and Premium sold per VM on a Forever Cloud account (2025 datasheet)
- Term
- 1, 3 or 5-year subscriptions; capacity sold in 500 GB protected increments (2025 datasheet)
- Requires
- A Recovery Series appliance or Unitrends Backup Software as the source; not for other backup tools
- Testing
- Recovery Assurance runs automated DR tests: weekly on Premium, monthly on Elite
- Analysts
- Unitrends was a Gartner backup MQ Niche Player in 2025 and was dropped from the 2026 MQ
- India
- No India region; the Unitrends Cloud lists the US, Canada, Germany, UK, Ireland and Australia
- In India via
- TechBag — tier mix per server, residency check, quote in INR with GST, first DR test
Understand managed DRaaS before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is managed DRaaS?
A provider keeps copies of your servers in its cloud and its own staff start them when your site goes down.
A second site you build and test yourself vs Unitrends DRaaS — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A second site you build and test yourself | Unitrends DRaaS |
|---|---|---|
| The DR site | A second room you lease, power and patch | Capacity in the Unitrends Cloud |
| Who brings servers up | Your team, from a binder | Unitrends staff, after one phone call |
| Recovery time | Whatever the night allows | 1 hour (Premium) or 24 hours (Elite), by contract |
| Proving it works | A yearly drill, if it happens | Weekly or monthly Recovery Assurance reports |
| Coming home | Restore over the WAN | Latest backup set shipped overnight |
| What it is NOT | — | A DR target for other backup tools, or India-hosted |
The cheapest test is one server on Elite: let the first Recovery Assurance report arrive and compare its measured RTO with your target.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Source
Servers and VMs are backed up on site to a Unitrends Recovery Series appliance or the Backup Software virtual appliance; DRaaS cannot start from another vendor’s backups.
Replication
Backup Copy jobs send each backup to a dedicated Unitrends Cloud target on your RPO schedule, with WAN optimisation and in-flight deduplication to ease the link.
Assurance
Automated runbook tests boot workloads in an isolated cloud environment and record the RTO and RPO actually achieved, weekly on Premium and monthly on Elite.
Recovery
You phone Unitrends Support to declare; staff spin workloads up, you reach them over a VPN, and failback ships your latest backup set home overnight.
Unitrends backup on site, a copy in the Unitrends Cloud — one phone call, and Unitrends staff bring your servers up there.
Nine capabilities. Protect, prove, recover.
Unitrends DRaaS keeps your servers ready in its cloud and has its own staff start them when your site goes down.
Off-site copies on a schedule
Backup Copy jobs replicate on-site backups to a dedicated cloud target, with in-flight deduplication cutting the data sent.
Years of history in the cloud
The Forever Cloud copy behind DRaaS keeps 90 days, yearly points up to seven years, or an indefinite history, as you choose.
Backups scanned for attack signs
Analytics on the Unitrends appliance scan backup and replication data and alert IT when it sees conditions that look like ransomware.
Runbook tests in isolation
Workloads boot in a sealed cloud environment on a schedule, and the test records the RTO and RPO you would really get.
Evidence on a calendar
Premium sends automated SLA compliance reports every week and Elite every month; Standard and Unlimited include no reports.
Proof at the start, at least
Even the low-cost Standard tier runs an onboarding test, so each enrolled workload has shown once that it can boot in the cloud.
One phone call starts it
A disaster is declared by calling Unitrends Support, staffed 24/7/365; on SLA tiers the RTO clock starts at that call.
Users reach the cloud copy
Recovered servers are reached over an SSL VPN client or a point-to-point tunnel, and backups keep running while they are in the cloud.
Failback by overnight courier
Your newest backup set is copied to an encrypted Recovery Series appliance or NAS and shipped overnight to the repaired site.
Watch Unitrends DRaaS in action
A DRaaS overview and a short on its benefits, both from 2019, and a 2021 customer ransomware story. All from Unitrends’ official channel; the four-tier line-up has changed since, so check tier details above.
Unitrends DRaaS: The Disaster Recovery Solution for Modern Businesses
Unitrends’ own walk through DRaaS, recorded in 2019; today’s four-tier line-up came later, so check tier details against this page.
5 Key Benefits of Unitrends DRaaS for Modern Businesses
Two minutes on why Unitrends runs failover for you instead of handing you a cloud account, from 2019.
Real Stories: Dualite Battles Ransomware (and wins) with Unitrends
A 2021 customer account of recovering from ransomware with Unitrends backup and recovery.
Want a live, India-context walkthrough for your environment?
Book a guided demo →A DR plan is only as good as the people awake to run it. Unitrends DRaaS puts its own staff on the call.
Here’s what genuinely sets it apart — and exactly where it stops.
Someone else runs the failover
Most DR tools hand you a replica and a runbook; at 3 a.m. you still do the work. With Unitrends DRaaS you declare by phone and Unitrends staff bring the protected servers up in their cloud. Premium puts a contractual 1-hour RTO on that, counted from the call; Elite puts 24 hours. Unitrends calls Premium the industry’s only 1-hour RTO SLA.
Pay for speed only where it matters
Tiers mix per workload. The ERP database can sit on Premium with weekly Recovery Assurance tests, file servers on Elite with monthly ones, and the long tail on Standard or Unlimited at best effort. The 2025 datasheet sells Elite and Premium per VM on top of a Forever Cloud account, so the SLA bill tracks the few servers that need it.
Tests that produce paperwork
Recovery Assurance boots workloads in an isolated environment and measures the RTO and RPO actually reached, then reports against the SLA. For an auditor, a board or a cyber insurer, a weekly or monthly report beats a yearly drill nobody wrote up. Unitrends says DR testing, ingress and egress carry no extra fee.
Where it stops
It only works on top of Unitrends backups, and the Unitrends Cloud is the only place you can recover to. No site is in India. Failback is a shipped disk, not a reverse replication. The 2025 datasheet caps cloud VMs at 24 vCPU and 128 GB on Premium. Azure Site Recovery also publishes a 1-hour RTO SLA. No price is published.
The numbers behind the platform
What your Unitrends DRaaS rollout looks like
Rank servers by downtime cost
List every server and VM, price an hour of its outage, and pick Premium, Elite, Standard or Unlimited for each one.
Settle residency in writing
Choose a Unitrends Cloud country, get legal sign-off that copies leave India, and confirm the quote’s term and VM sizes.
Seed and replicate
Point Backup Copy jobs at the cloud target, let the first copy finish over the WAN, and check the RPO schedule holds.
Read the first test report
Review the first Recovery Assurance or onboarding test, compare measured RTO with the tier, and fix the slow boots.
Rehearse the phone call
Write down who may declare, test VPN access to cloud servers, and agree how a Rapid Return shipment reaches your site.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We put only the billing database on Premium. The weekly test report goes straight into our audit file.”
“A flood took out the server room. One call, and our ERP was answering in the Unitrends Cloud inside the hour.”
“Failback was a shipped appliance. It worked, but plan the cutover weekend: the courier sets the pace.”
“Mixing Elite and Standard kept the quote sane. We could not justify a one-hour SLA on every file server.”
“Our legal team asked where the cloud copy sits. There is no India site, so we took a written answer first.”
“Recovery Assurance showed our largest VM booting slower than we assumed, months before anything broke.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the disaster recovery market — tap any vendor to see why it sits where it does.
TechBag Disaster Recovery Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Quote only; per-VM SLA tiers on a Forever Cloud account.
Recovery Guarantee × Recovery Proof
The grid nobody publishes — how much of the recovery time is contracted and run for you vs how often recovery is automatically tested and reported.
Vendor staff fail over; 1-hour SLA and weekly tests on Premium.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Unitrends DRaaS vs the disaster recovery field
Against Datto SIRIS, Axcient x360Recover, Azure Site Recovery, AWS Elastic Disaster Recovery and VMware Live Recovery Cloud — on sources, RTO promise, testing, failback, price, scale limits, support and India.
| Dimension | Unitrends DRaaS | Datto SIRIS | Axcient x360Recover | Azure Site Recovery | AWS Elastic Disaster Recovery | VMware Live Recovery Cloud |
|---|---|---|---|---|---|---|
| What it is | Vendor-run DR service | Appliance + own cloud | MSP BCDR with cloud | Azure-native DR | AWS-native DR | SaaS DR for vSphere |
| Deployment | Unitrends source only | Box or virtual SIRIS | Appliance, D2C, BYOC | Vault + local appliance | Agent per server | Connector in vCenter |
| Workloads covered | vSphere, Hyper-V, Win | Windows, Linux, VMs | Servers to Azure VMs | Azure, on-prem, AWS | Any server into AWS | vSphere VMs only |
| RTO promise | 1 h SLA on Premium | <6 min average (claim) | <1 hour (claim) | 1 h SLA with credit | Minutes (AWS claim) | No RTO SLA found |
| DR testing | Weekly or monthly | Daily boot screenshots | Nightly AutoVerify | Isolated test failover | Drills and plans | Non-disruptive tests |
| Failback | Shipped overnight | Fast Failback | Local Cache helps | Yes; physical as a VM | Failback Client ISO | Failback plans |
| Pricing model | Per VM + capacity | Flat fee per appliance | Quote; pooled storage | Per instance, monthly | Per server-hour | Per VM + per TiB |
| Published entry price | Not published | Not published | Not published | $25/instance/month | $0.028/server/hour | Not published |
| Included vs add-on | Tests, egress included | DR tests, cloud in fee | Storage pooled | Target costs extra | Fee is not the bill | VMC hosts extra |
| Scale limits | 24 vCPU / 128 GB VM | ALTO: 4 agents | Not published | 64 disks, 32 TiB each | 300 per account-Region | 10 TiB floor a region |
| India DR site | None; 6 countries | Singapore nearest | US or Australia | Four Indian regions | Mumbai and Hyderabad | Mumbai; confirm it |
| Support | 24/7/365 white-glove | 24/7 direct-to-tech | Phone and chat | Paid plan from $29 | Paid AWS plan | Production support |
| Lock-in and exit | Unitrends at both ends | Box goes back | Own hardware, own vault | Azure is the target | AWS is the target | VMware at both ends |
| Best fit | Lean IT, Unitrends shop | MSP-run small sites | ConnectWise MSPs | Azure as DR site | AWS as DR site | vSphere, no 2nd site |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Unitrends DRaaS if…
- ✓You already back up on Unitrends and want staff on the other end of a phone to fail over for you
- ✓A few servers need a contractual RTO — 1 hour or 24 hours — and the rest can sit on best effort
- ✓Auditors or insurers want scheduled DR test reports rather than a yearly drill write-up
Compare alternatives if…
- ✓Replicas must stay in India — the Azure and AWS services each offer Indian regions
- ✓You need a published rate before talking to sales — Azure Site Recovery and AWS DRS publish per-server rates
- ✓Your backups are not Unitrends — Datto SIRIS, Axcient or a cloud-native service fit better
Do not expect…
- ✓A published price, or an India-hosted Unitrends Cloud site
- ✓Recovery into Azure or AWS, or failback by reverse replication rather than a shipped disk
- ✓A current Gartner placement — a 2025 Niche Player, Unitrends was left out of the 2026 MQ
Unitrends DRaaS is one of 27 disaster recovery products TechBag carries. The Disaster Recovery guide narrows them to a shortlist and shows the reasoning. →
What does running DR yourself cost you?
Drag the sliders (servers you protect; IT staff-hour cost). Estimates model the staff time spent building, testing and running recovery by hand for each server, at an assumed 1.5 hours per server a year, with 70% of it handed to a managed service with automated tests. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote only. Unitrends publishes no DRaaS price; unitrends.com and kaseya.com lead to a request-pricing form. Its 2025 Cloud Services datasheet sells Elite and Premium per VM as add-ons to a Forever Cloud account, sells Forever Cloud and DRaaS bundles in 500 GB protected-capacity blocks, and offers 1, 3 or 5-year terms. Unitrends says it never bills ingress, egress or DR testing. There is no rupee price; TechBag maps a tier to each server first, then quotes in INR with GST.
Premium and Elite
Best for servers that need a contracted RTO
- 1-hour (Premium) or 24-hour (Elite) RTO SLA
- Weekly or monthly Recovery Assurance reports
- Quoted per VM on a Forever Cloud account
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Standard and Unlimited
Best for the long tail of less critical systems
- Best-effort recovery, no RTO guarantee
- Onboarding test on Standard only
- Unlimited sized by enrolled cloud capacity
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Are the servers already on a Recovery Series appliance or Unitrends Backup Software? DRaaS needs one of them.
Which servers truly need a 1-hour RTO, which can wait 24 hours, and which can live with best effort?
Does every Premium or Elite VM fit the cloud caps: 24 vCPU and 128 GB, or 8 vCPU and 16 GB?
Is storing copies in one of six countries, none in India, acceptable under your DPDP and sector rules?
How many weeks can you run in the Unitrends Cloud each year? The datasheet cites four; get your tier’s figure.
Will staff reach recovered servers by SSL VPN client or a point-to-point tunnel, and who sets that up?
How does a Rapid Return shipment reach your site from abroad, and how long will customs and couriers add?
Does the quote list tiers per VM, capacity blocks, the 1, 3 or 5-year term, and INR with GST?
Questions buyers ask
Ready to evaluate Unitrends DRaaS?
Rank your servers by the cost of an hour offline first, or let a TechBag advisor map each one to a tier, settle residency in writing and get the quote itemised in INR.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.