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RemotePC
Your team reaches office and branch computers every day. Paying per technician shouldn’t decide who gets access — RemotePC keeps every Windows, Mac and Linux computer reachable through an Always-ON host, with session-code help and HelpDesk alongside — priced by the computers you reach, not the technicians, with unlimited users from the Team plan.
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How it’s rated
Full scoreboard ↓Quick answer
The IDrive platform family
This page covers RemotePC — every plan, plus RemotePC HelpDesk, Meeting and the RDP Connector. The rest:
Quick facts
30-second orientation- Product
- Always-ON remote access plus session-code help
- Maker
- IDrive Inc. — privately held, California, trading since 2001
- Licence
- Per account, by computers; unlimited users on Team+
- Price
- Team $299.50/year for 50 computers at renewal, USD
- Year one
- 25% off the first year only; then the list price
- Hosting
- IDrive’s cloud only; no on-premises edition
- Security
- AES-256 over TLS, host-kept Personal Key, SOC 2 Type 2
- Analysts
- No analyst placement; PCMag and Capterra are reviews
- India
- Bengaluru R&D; no data-centre location published
- In India via
- TechBag — INR/GST, sizing and support
Understand unattended remote access before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is unattended remote access?
Unattended access lets you reach and control a computer with nobody sitting at it; attended support needs the user to let you in, usually with a code.
A VPN and one shared password vs RemotePC — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A VPN and one shared password | RemotePC |
|---|---|---|
| Reaching an office PC from home | A VPN client and a desktop left running | An Always-ON host reached from a browser or app |
| Sharing access across a team | One login passed around the team | Named users with SAML and AD sync on Team |
| Helping a user who calls | Talking them through it by phone | A session code, or HelpDesk on Team and Enterprise |
| Paying as the fleet grows | A licence per technician or seat | One account priced by computers, $20 per extra |
| Proof of what was done | Nothing kept | Session recordings saved to the local computer |
| What it is NOT | — | Access and help only; patching and monitoring live elsewhere |
The cheapest test is the 7-day free trial with no card: put Always-ON on one Windows PC, one Mac and one Linux machine, then try a session code.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Host
Installed on every Windows, Mac or Linux computer and switched to Always-ON, it stays reachable with nobody at the desk; Android phones and Chromebooks can be hosts too.
Viewer
The desktop Viewer, a browser tab or the iOS and Android apps; the Performance Viewer claims near-60 FPS 4K streaming, a vendor figure worth testing on your own links.
Cloud
IDrive’s servers sign users in and relay sessions over TLS with AES-256. There is no on-premises edition, and RemotePC does not say where its data centres are located.
Console
Users, groups, SSO and deployment are set in the web console; HelpDesk adds attended support by code or email invite, charged per technician when bought on its own.
Host apps on your computers, viewers anywhere — sessions relayed by IDrive’s cloud and lockable with a key only the host keeps.
Nine capabilities. Connect, lock down, scale.
RemotePC lets a team reach its own computers with nobody at them, and help users by code, from one account priced by computer count.
Unattended access to every computer
Set a host to Always-ON and reach it any time from the Viewer, a browser or a phone; every plan allows unlimited sessions at once.
One-off help by code
Share a session code and a user lets you in for that visit only; HelpDesk extends attended support to iOS and Android devices you can control.
Files, printing and screens
File transfer, remote printing, a whiteboard, chat, remote reboot, multi-monitor views and 4:4:4 colour come with every plan.
A key that never leaves the host
Each computer can carry a Personal Key that lives on the machine alone, never on RemotePC’s servers, on top of AES-256 over TLS.
Two-factor by email, SMS or app
Sign-ins can demand a code by email, SMS or an authenticator app; trusted devices are remembered and the host screen can go blank.
Recordings saved on your PC
Every plan can record sessions, but files land in a folder on the local computer; only RemotePC Meeting keeps its recordings in the cloud.
SAML and AD sync from Team
Team and Enterprise add SAML 2.0 via Okta, Azure, OneLogin or AD FS, plus Active Directory sync; Solo and Pro use passwords and 2FA.
Groups, roles and schedules
Enterprise alone adds computer grouping, role-based permissions, deployment packages and scheduled access windows for each user.
RDP Connector and Meeting
The RDP Connector opens RDP to Windows machines without a VPN for $20 a computer a year; Meeting adds free video calls for up to 50.
Watch RemotePC in action
Always-ON access to remote computers, letting a user in with a session code, managing users and groups on Enterprise, and Okta SSO. All from IDrive’s official channel.
How to Enable Connectivity for Remote Computers with Always-ON Remote Access | RemotePC for Desktops
Keeping a computer reachable with nobody at it.
How to Establish a Remote Session With Your Customers via Shared Session Code | RemotePC for Web
Letting a user in for one visit with a code.
How to Add Computers, Organize Groups, and Manage Users with the Enterprise Plan | RemotePC for Web
Groups, users and computers on Enterprise.
How to Enable SSO Configuration for Users via Okta Identity Provider | RemotePC for SSO
Connecting Okta for SAML sign-in on Team and up.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Remote access now spans offices, homes and branches. RemotePC prices it by the computer, not the person.
Here’s what genuinely sets it apart — and exactly where it stops.
Priced by computers, not technicians
Most rivals charge per technician, per user or per concurrent session. RemotePC charges an account by the computers it reaches: Team is $299.50 a year for 50 computers with unlimited users and unlimited sessions at once — about $6 a computer. Each extra computer adds $20 a year.
SSO without an enterprise contract
Several rivals keep single sign-on for a top or quote-only tier. RemotePC puts SAML 2.0 and Active Directory sync on Team at a published $299.50 a year, and Enterprise at $599.50 adds roles, computer groups, deployment packages and scheduled access for 100 computers.
Attended help comes along
Team and Enterprise include RemotePC HelpDesk, so one account covers unattended machines and one-off support by session code or email invite, including control of iOS and Android devices. Bought on its own, HelpDesk is $99.50 per technician a year.
Where it stops
Cloud only: no on-premises edition and no published data-centre location. Recordings stay on each local computer. Roles and scheduling wait for Enterprise. There is no rupee price, and the first prices shown are year-one promotions — renewal costs a third more. No patching or monitoring.
The numbers behind the platform
What your RemotePC rollout looks like
Count computers and people
List every machine that needs Always-ON access and everyone who connects — the computer count picks Solo, Pro, Team or Enterprise.
Run the 7-day trial
Put hosts on one Windows, one Mac and one Linux machine, connect from the browser and a phone, and test a session code with a user.
Wire up sign-in
On Team or Enterprise, connect SAML through Okta, Azure, OneLogin or AD FS and turn on AD sync; set 2FA on every other account.
Deploy hosts at scale
Push hosts with Enterprise deployment packages or NinjaOne’s MSI route, then group computers and assign roles and access schedules.
Settle recordings and renewal
Decide how local recordings reach your audit store, add the RDP Connector where needed, and budget renewal at the full list price.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We reach 40 branch PCs on Team. Nobody counts technicians now — the whole IT team shares one account and signs in via Okta.”
“The second-year invoice came in a third higher than year one. It was in the footnote, but finance had budgeted the promotional price.”
“Auditors wanted recordings of vendor sessions. RemotePC saves them on the technician’s laptop, so we copy them to a share each evening.”
“Designers open their office workstations from home in a browser, no VPN client needed. Multi-monitor mode made the move painless.”
“Front-desk staff ring about printers; HelpDesk is already in our Enterprise plan, so a session code fixes it without a second tool.”
“We took Enterprise for scheduled access: contractors reach their machines only during shift hours, and roles keep them off the servers.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote access market — tap any vendor to see why it sits where it does.
TechBag Remote Access Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Team $299.50/year for 50 computers; 25% off year one only.
Team Pricing × Admin Control
The grid nobody publishes — how many people and simultaneous sessions a dollar of list price buys vs how much admin control (SSO, directory sync, roles) the plans carry.
Team: unlimited users and sessions for $299.50/year; SAML and AD sync.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
RemotePC vs the remote access field
Set against TeamViewer Remote Access, AnyDesk, Splashtop Remote Access, Zoho Assist and LogMeIn Pro — on hosting, devices, licensing, price, scale, security, SSO and India.
| Dimension | RemotePC | TeamViewer Remote Access | AnyDesk | Splashtop Remote Access | Zoho Assist | LogMeIn Pro |
|---|---|---|---|---|---|---|
| What it is | Always-ON access + help | One-user entry tier | Solo-to-Ultimate client | Access to your own PCs | Two licences, one cloud | Own-PC packs, 2 to 10 |
| Deployment | IDrive cloud only | Vendor cloud, no server | Own server on Ultimate | On-prem with Enterprise | Cloud; ask for on-prem | Brokered by GoTo |
| Devices covered | Win, Mac, Linux, Android | Mobile costs extra | Mobile from Solo | Linux hosts, any viewer | Mobile from Professional | Linux host still beta |
| Pricing model | Per account, by PCs | Per user, device cap | Per plan, annual | Per user a year | Per 25 PCs or per tech | Per pack, users free |
| Published entry price | $29.50/year, 1 computer | $24.90/month, 3 devices | $28.90/month, yearly | $72 a year, 2 PCs | $10/month per 25 PCs | $30/month, 2 PCs |
| Included vs add-on | Recording on every plan | Mobile and MDM extra | Solo can’t add sessions | Recording starts at Pro | Extra storage and VoIP | Antivirus bundled |
| Scale and limits | 1 to 10,000 computers | 3 devices, 1 session | 100 devices on Solo | 10 computers per user | Packs of 25 computers | Tops out at 10 PCs |
| Security depth | AES-256, Personal Key | RSA 4096, SOC 2 and 3 | TLS 1.3 with RSA 2048 | SOC 2 plus ISO 27001 | 256-bit AES, IP rules | E2E TLS, host sign-in |
| Integrations | Ticketing via HelpDesk | Meet now, ITSM on Corp | CRM links cost extra | VDI, Wake-on-LAN | Desk on all; ITSM Std+ | Event log to syslog |
| Governance and SSO | SAML + AD sync on Team | SSO sits in Tensor | OIDC SSO, Ultimate only | SSO is Enterprise-only | Roles yes, SSO unlisted | No SSO; 2FA optional |
| India storage region | Location not published | Data in DE or AT | India via own server | No India stack | Indian DCs available | No Indian hosting |
| Support | 24/7 chat, email, phone | 33-language phone help | SLA; phone at Advanced | Not stated by plan | 24x7 costs extra | Contact form first |
| Lock-in and exit | Promo year, then list | 28 days’ notice | Discount ends year one | Paid a year ahead | Monthly, change any time | Uninstall and go |
| Best fit | Many PCs, many users | Small start, wide range | One admin, 100 devices | Few PCs, high fidelity | India-resident desks | Up to 10 own PCs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose RemotePC if…
- ✓Several people reach many computers and you would rather pay per computer than per technician
- ✓You want SAML sign-in and AD sync at a published price — Team includes both at $299.50 a year
- ✓One account should cover unattended machines and ad-hoc help — HelpDesk comes with Team and Enterprise
Compare alternatives if…
- ✓Account data must sit in India — Zoho Assist offers Mumbai and Chennai data centres
- ✓Policy demands a server you host — AnyDesk Ultimate or ScreenConnect On-Premise run on your own hardware
- ✓Technicians also need patching and scripting — LogMeIn Central or an RMM tool goes further
Do not expect…
- ✓An on-premises edition or a published data-centre location
- ✓Roles, computer groups or scheduled access below the Enterprise plan
- ✓A rupee price — or the year-one price again at renewal
RemotePC is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What does reaching computers the slow way cost you?
Drag the sliders (computers your team reaches remotely; staff-hour cost). Estimates model hours spent travelling to machines, setting up VPN access and waiting until someone is at a desk, at an assumed 1.5 hours per computer a year, with 70% of it recovered through Always-ON access and session-code help. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published, in USD per account and billed yearly: Solo $29.50 (1 computer), Pro $99.50 (10 computers), Team $299.50 (50 computers, unlimited users, SSO and HelpDesk) and Enterprise $599.50 (100 computers, plus roles, groups and scheduling). Those are renewal prices — the first year is 25% off, so Team costs $224.62 for its first year. Extra computers and the RDP Connector are $20 a year each; HelpDesk alone is $99.50 per technician. There is no INR price. TechBag counts your computers and users first, then quotes in INR with GST.
Solo and Pro
Best for one person reaching a few PCs
- Solo $29.50/year for 1 computer
- Pro $99.50/year for 10 computers
- Recording and 24/7 support included
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Team and Enterprise
Best for IT teams sharing one account
- Team $299.50/year for 50 computers
- Unlimited users, SAML SSO and HelpDesk
- Enterprise $599.50 adds roles and schedules
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many machines need Always-ON access? Plans cover 1, 10, 50 or 100, and each extra computer costs $20 a year.
How many staff connect? Pro includes one user; Team and Enterprise allow unlimited users at no extra charge.
Must sign-in go through SAML or Active Directory? That needs Team or Enterprise; Solo and Pro use passwords and 2FA.
Do you need roles, computer groups or scheduled access windows? All three are Enterprise-only.
Must recordings be stored centrally? RemotePC saves them on the local computer, so plan how they are collected.
Is a cloud-only service acceptable? RemotePC has no on-premises edition and publishes no data-centre location.
Has finance budgeted the list price for year two? The 25% saving applies to the first year only.
Will finance accept a card charge in USD, or must the invoice be in INR with GST from a partner?
Questions buyers ask
Ready to evaluate RemotePC?
Count the computers you must reach and the people who connect first, or let a TechBag advisor scope a trial covering unattended access, session-code help and SSO.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.